Training Manager Jobs

About The Position

Requirements

• Wendy's operating systems and procedures.
• Wendy's policies and procedures.
• P&L analysis and corrective measures.
• Supervisory practices.
• Planning and budgeting.
• Interviewing practices.
• Training and development practices.
• Federal, state and local employment laws.
• College degree or equivalent experience in operations.
• 2-3 years line operations experience in the restaurant industry.
• Must be able to perform all restaurant operations positions/functions.
• The District Manager job, at times, requires long periods of standing without a break.
• The District Manager must have the ability to travel between multiple restaurants and be fully insurable.
• The District Manager job requires being able to meet the requirements of all subordinate positions.
• Valid driver’s license.
• Physical inspections of all areas of restaurant.
• Lifting up to 50 lbs.
• Move and inspect all supplies in restaurant.
• Work in hot and cold environments (restaurant, cooler, freezer).
• Work in an office environment, answers phones, sitting, typing, working with computers.

Responsibilities

• Initiates and follows up on store plans to develop sales and profits.
• Assists unit manager in development of local marketing plans.
• Communicates promotional activities to store manager.
• Makes recommendations to VPAO to improve and enhance Wendy's image and sales.
• Executes and follows up on financial plan as assigned.
• Approves district/store budgets.
• Evaluates and approves/disapproves budgeted positions per store.
• Mentors and develops managers for future responsibilities.
• Forecasts needs and maintains management staffing plan to maintain management stability.
• Interviews and hires (with H.R. input) manager candidates.
• Accountable for management training, turnover, and retention.
• Works with HR in developing management recruitment programs, to include college relationship development.
• Establishes and ensures maintenance of mentoring programs to provide bench strength in management ranks.
• Monitors promotability of management staff.
• Ensures quality through review and analysis of store CEE scores in district.
• Provides General Managers specific feedback on quality performance and customer comments.
• Monitors store systems during in-store visits to ensure products meet quality standards.
• Monitors and evaluates service times via system reports.
• Establishes performance goals and evaluates performance to ensure managers maintain speed of service standards.
• Monitors quality of service programs in his/her stores and takes corrective action as needed to ensure company standards are continually met and maintained.
• Monitors customer service and satisfaction during visits by talking with customers each visit.
• Monitors CEE scores to ensure cleanliness standards are met.
• Establishes performance criteria to improve CEE.
• Establishes and ensures programs are in place to maintain sanitation and safe food-handling standards.
• Trains store management in achieving the standards of CEE and customer courtesy.
• Trains store management in both new and existing products, procedures, and company policies.
• Trains store management in established "systems" to guide store operations (including P&L).
• Trains store management to follow a consistent walk-through routine.
• Trains store management in standards and procedures for food cost control, labor control, cash control, and portioning.
• Ensures store management is trained in safe operating procedures of equipment.
• Conducts leadership training for managers on a regular basis.
• Assists Human Resources in the orientation of new management hires.
• Trains store management in HRIS, POS, and all other systems.
• Ensures compliance with standards described in Operations Manual and other company policy/procedure documents.
• Evaluates store performance at specified intervals using CEE inspection forms.
• Coaches and retrains managers as necessary to obtain and maintain an 80% CEE rating or better.
• Develops specific store objectives, management development objectives, and training plans based on the results of formal inspections.
• Evaluates progress of store CEE improvement plans.
• Evaluates shift management practices using "Managing Better Shifts" or similar checklist.
• Establishes and monitors procedures for safety and control of cash, property, product, and equipment.
• Conducts audits to ensure compliance with labor (time cards) and health/sanitation regulations; takes corrective action as needed.
• Monitors customer comments; communicates to appropriate store management.
• Monitors compliance with EEO, Labor Law, and W.O.T.C. requirements.
• Conducts regular manager meetings.
• Evaluates store performance via report analysis.
• Establishes measurable performances programs to ensure compliance with controllable costs.
• Monitors store P&L; reviews with unit manager on a weekly basis to correct problems.
• Ensures proper and timely reporting of accidents.
• Ensures OSHA and company Risk Management claim information is reported timely.
• Ensures store management adheres to company policies and procedures.
• Maintains and completes accurate and timely weekly and period-ending (accounting) administrative responsibilities as required.
• Ensures compliance with administrative requirements, (i.e., files) via routine audits.
• Ensures follow up on Preventative Maintenance Plans and activities.
• Monitors maintenance records of stores to determine adherence to proper cleaning, maintenance and equipment calibration standards.
• Uses consistent practices in managing performance problems with subordinates (such as Interaction Management).
• Develops, recommends, and maintains a reward and recognition plan for managers.
• Conducts periodic performance reviews of managers in a timely manner.