Telehealth Nurse Jobs

About The Position

Requirements

• Associate's degree in nursing required
• CA RN license required
• Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment.
• Three years’ nursing experience
• Valid CA driver’s license or out of state driver’s license for active military personnel/spouses required
• Proof of auto insurance required
• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with assessing and solving problems on the telephone
• Ability to use Microsoft Office applications
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner
• Ability to lift/carry 10 lbs/weight
• Ability to stand for long periods of time

Nice To Haves

• Bachelor's degree in nursing preferred
• nursing telephone assessment and triage experience preferred
• Bilingual (English/Spanish) preferred

Responsibilities

• Answers patient calls on a wide range of healthcare topics during normal clinic hours
• Assesses patients understanding of their condition and identify potential care and/or provider gaps
• Evaluates, assesses, and triages immediate health concerns and documents outcomes; including determining if the concern requires emergency care or an appointment to see a provider
• Searches a database of conditions and treatments for patients
• Provides patient advice and education on handling their situation
• Provides ongoing training and support to Call Center Representatives (CCR) and others to assure effective and appropriate patient services through the Call Center
• Serves as a clinical resource to the Call Center and across the continuum of care to influence organizational standards related to patient safety and care delivery
• Serves as a resource for patients by providing education and guidance to support positive health outcomes
• Initiate patient education plan according to individualized needs, including patient and family instructions
• Educates and instructs patients regarding lab tests, results, medication functions, and expectations to gain cooperation and allay apprehension
• Maintains professional working relationships with all levels of staff, clients, and the public
• Cooperate in accomplishing department goals and objectives
• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Follows all safety procedures and report unsafe conditions
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Complies with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Benefits

• Partially company paid Medical, Dental, and Vision Plans
• Two plus weeks of vacation
• Nine Holidays including two Floating Holidays of your choosing
• Sick/Personal time
• Volunteer Time Off (VTO)
• 403b Retirement plan (similar to a 401k)
• optional Health and Wellness events