Licensed Practical Nurse (Telehealth)

Veterans Health Administration • Syracuse, NY

1d • Onsite

About The Position

The Licensed Practical/Vocational Nurse Telehealth Care Technician performs complex nursing assignments and specialized telehealth duties under general supervision. The position requires comprehensive practical nursing knowledge and skills in specialized procedures, independent technical judgment, and performance at a fully successful level. The nurse conducts telehealth imaging and auxiliary testing, educates patients, documents clinical information, coordinates virtual care, oversees telehealth metrics, and collaborates with providers and other nursing staff.

The role supports telehealth services by preparing patients, rooms, and equipment; checking that appropriate clinical peripherals and video-conferencing resources are available; providing technical and hands-on assistance during encounters; and ensuring encounters and imaging are documented in CPRS and Vista Imaging. The nurse recognizes urgent or emergent situations, seeks assistance, and intervenes as directed.

This is a permanent position with a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. Telework is not available, and the position is not virtual. The full performance level is GS-07. Physical demands may include prolonged walking, standing, or sitting, moderate lifting, repeated bending, and kneeling.

Requirements

• Graduate from a practical or vocational nursing program approved by the appropriate state agency and/or accredited by NLNAC when completed, or meet the stated military-training or licensure-based education exception.
• Hold active, full, current, and unrestricted licensure as a Graduate Licensed Practical or Vocational Nurse in a U.S. state, territory, commonwealth, or the District of Columbia.
• Have one year of experience equivalent to the GS-06 grade level, including complex patient care and telehealth operations.
• Demonstrate knowledge and skills for specialized patient care and contribution to patient health plans and treatment-plan development or modification.
• Be able to assist an RN or MD/DO with medication and treatment needs, administer prescribed medications or treatments according to policy, and document administration and patient responses.
• Recognize subtle signs of drug reactions or changes in patient condition, promptly notify the RN or MD/DO, and initiate prescribed interventions.
• Recognize potential urgent or emergent situations, seek assistance, and intervene appropriately to support safe patient care.
• Communicate effectively with patients and families, including those who are difficult to engage, resistant, abusive, or have difficulty understanding or following instructions.
• Promote healthy lifestyles, customer-service standards, and positive patient outcomes.
• Demonstrate practical nursing knowledge in specialized procedures, serve as a resource to staff, and mentor nursing staff in complex technology and procedures.
• Support RN or MD/DO monitoring of unlicensed nursing or non-medical staff and report deviations from normal practice.
• Be proficient in written and spoken English.
• Be a U.S. citizen, except where VA policy permits appointment of non-citizens when qualified citizens cannot be recruited.
• Meet applicable pre-employment requirements, including background/security investigation, drug testing for selected applicants in testing-designated positions, and seasonal influenza vaccination.
• Meet the physical demands associated with nursing duties, which may include prolonged walking, standing, or sitting, moderate lifting, repeated bending, and kneeling.

Nice To Haves

• Telehealth knowledge.
• Completion of the National Preceptor Course.

Responsibilities

• Perform complex nursing assignments and specialized patient-care duties under general supervision.
• Perform telehealth imaging, including tele-retinal screening, tele-dermatology, and tele-wound-care imaging.
• Educate patients about telehealth processes, disease processes, disease management, and preventive health care.
• Complete and initiate appropriate clinical reminders, consults, and alerts.
• Use CPRS Vista Imaging to document telehealth images and CPRS to document clinical observations, information, and patient education.
• Recognize urgent or emergent patient-care situations, seek assistance, and intervene as directed.
• Perform auxiliary testing, including visual acuity, papillary function, estimation of anterior chamber angle depth, intraocular pressure, dilation, and visual field testing.
• Schedule, confirm, coordinate, and provide technical support for telehealth services.
• Review planned telehealth encounters to ensure appropriate resources and modalities are available and ordered based on patient needs.
• Prepare the telehealth room and equipment and establish online, video-conferencing, or other connections.
• Provide hands-on assistance to providers and patients during encounters, training, or other interactions as needed.
• Oversee telehealth metrics and image compliance.
• Assist RNs and providers in prioritizing care, monitoring medications and patient responses, recognizing changes in condition, and taking appropriate action.
• Serve as a resource and mentor for specialized procedures and more complex technology; support monitoring of unlicensed nursing or non-medical staff and report deviations from normal practice.
• Contribute to improvements in care delivery and patient or family satisfaction, including through committees, task forces, research projects, or educational materials.

Benefits

• 37–50 days of annual paid time off per year, comprising 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service experience, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster-care placement.
• Potential childcare subsidy after 60 days for eligible full-time employees and families meeting the stated income and eligibility criteria.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term-care insurance; many federal insurance programs may be carried into retirement.
• Competitive salary and regular salary increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed