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Virtual Health Support Technician

Logan Health•Kalispell, MT
•Onsite
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About The Position

At Logan Health, this role is at the heart of delivering seamless virtual care experiences. The Virtual Health Support Technician ensures our video visit and virtual health services work effectively for everyone, including patients, providers, staff, and partners. This position provides frontline technical support and digital navigation, helping users confidently access and utilize virtual health tools. Through troubleshooting, guidance, and collaboration, this role plays a key part in creating a reliable, positive, and user-friendly virtual care experience while supporting Logan Health’s mission, vision, and values.

Requirements

  • Minimum of one (1) of the following: Associate’s degree in Health Information Technology, Health Informatics, Technical Support, or a related field
  • Equivalent combination of education and or experience providing comparable knowledge and skills
  • Strong commitment to excellence, quality outcomes, and high standards
  • Ability to act with integrity, kindness, and empathy in all interactions
  • Excellent organizational skills with strong attention to detail
  • Demonstrated critical thinking skills and ability to prioritize tasks effectively
  • Ability to work both independently and collaboratively in a team environment
  • Strong verbal and written communication skills across diverse audiences
  • Excellent interpersonal skills with the ability to handle sensitive and confidential situations with professionalism and discretion
  • Proficiency in Microsoft Office Suite and ability to learn new systems and software

Nice To Haves

  • Experience providing technical support, help desk services, or digital navigation
  • Familiarity with virtual health, telehealth platforms, or healthcare technology systems
  • Experience supporting patients, providers, or clinical staff in a healthcare setting

Responsibilities

  • Provide first-level technical support for virtual health and video visit platforms
  • Troubleshoot routine issues including login and access, device setup, audio and video, and connectivity
  • Follow established workflows, scripts, and knowledge-based guidance to resolve issues efficiently
  • Accurately document, manage, and route support tickets, and escalate issues as appropriate
  • Guide patients and families in preparing for and successfully completing video visits
  • Support providers and staff with basic virtual health workflows and tools
  • Assist users with accessing applications, devices, and virtual health technologies
  • Support setup and basic troubleshooting of virtual health equipment and peripherals
  • Maintain day-to-day operational readiness of devices and tools
  • Update and maintain support documentation and training materials
  • Communicate trends, issues, and user feedback to team members
  • Participate in team-based problem solving and continuous improvement initiatives

Benefits

  • Opportunities for growth
  • Comprehensive benefits

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

Associate degree

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