Technical Writer Jobs

About The Position

Requirements

• Experience using HTML, updating websites, and managing CMS websites, specifically WordPress and YM.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Proficiency with social media platforms and management tools, including Facebook, LinkedIn, X, Instagram, and Hootsuite.
• Experience with email distribution platforms such as Constant Contact, Marketo, SurveyMonkey, and MailChimp.
• Experience designing, sending, or overseeing email newsletters and announcements.
• Experience or ability to write newsletter and trade magazine articles and press releases.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service attitude and a positive, team-oriented approach.
• Ability to manage multiple projects and advance them efficiently in a deadline-driven environment.
• Technical competency in WordPress, Adobe Photoshop, Canva, Google Analytics, HTML, JotForm, and database management.
• Demonstrated technical writing and content-creation ability.
• Experience in media relations.
• Excellent editing and proofreading skills.
• Ability to analyze data to inform change.
• Willingness to travel to client conferences and industry events approximately four to six times per year.

Nice To Haves

• Bachelor's degree in Communications, Marketing, or a related field.

Responsibilities

• Develop and distribute content aligned with the strategic plan.
• Write, edit, proofread, and produce technical articles, collateral, newsletter and trade-publication articles, press releases, and other content.
• Manage strategic communications and execute distribution plans.
• Coordinate print and digital manuals and publications, including layout, content, copy, distribution, and copyright permission tracking.
• Maintain technical documents and promote resources across multiple channels.
• Develop messaging and maintain brand consistency across websites, email, video, newsletters, reports, campaign collateral, and social media.
• Assist with creating, designing, and maintaining the client's website and online presence.
• Set up and maintain Google Analytics accounts for websites and implement SEO and AEO programs.
• Monitor, manage, update, and analyze social media accounts across Facebook, LinkedIn, X, Instagram, and YouTube; create accounts or obtain ownership of existing accounts as needed.
• Develop and curate social media content, topic libraries, imagery, editorial calendars, and content repositories; publish updates and respond to or route inquiries.
• Work with clients, committees, and technical teams to develop or edit social media strategies and policies.
• Develop monthly social media activity reports and analyze trends.
• Manage e-blast campaigns, email distribution, and CRM maintenance.
• Conduct media outreach, develop media relationships, obtain placements, and track and report communications activity.
• Manage assigned committee needs and carry out monthly marketing and communications initiatives.
• Oversee governance and monthly Strategic Communications Committee meetings.
• Prepare reports and present to clients and the executive team upon request.
• Attend and travel to at least four in-person meetings or conferences; attend industry events and develop content, including at the annual International Roofing Expo.
• Manage, promote, and execute the annual awards program.
• Build, implement, and monitor digital marketing campaigns and communications strategies for varied audiences.
• Research and employ new communications and marketing technologies.
• Design marketing materials, including ads, brochures, flyers, signage, logos, digital graphics, collateral, animated posts, videos, and publications; create, size, and source templates, email blasts, photos, web graphics, and other creative assets.
• Conduct quarterly website reviews for broken links and outdated information.
• Perform additional duties as assigned by the supervisor.

Benefits

• Medical, dental, vision, and more.
• 401(k) with matching.
• Generous paid time off.
• Flexible and hybrid work schedules.
• Learning and growth opportunities.