Technical Writer, Senior
About The Position
The Senior Technical Writer translates complex procedural information, based on business requirements and standards, into user-friendly policies and procedures, user manuals, and job aids. The role applies advanced technical knowledge and skills as a subject matter expert and project leader across departments, collaborating with internal and external clients to create clear, usable documentation. Responsibilities include document editing, lifecycle management, SharePoint content management, and publishing. The role’s actions and recommendations affect department goals and may include serving as a team lead and coaching developing employees. This is a hybrid position requiring work from a remote office and the assigned work location within the PG&E Service Territory, based on business needs. The position is part of Information Systems Technology Services within the Technology & Security business unit.
Requirements
- Bachelor’s degree in English, Technical Writing, or a job-related discipline, or equivalent experience.
- At least 4 years of job-related experience.
Nice To Haves
- Advanced knowledge and application of documentation technologies and processes.
- Experience in technical writing.
- Experience in content management, process improvement, and project management for a wide range of business documentation deliverables.
- Excellent written and oral communication skills.
- Proficiency in MS Office and SharePoint.
- Ability to lead project teams.
- Ability to work independently and as part of a team.
- Basic understanding of IT platforms.
Responsibilities
- Provide operational consulting and develop and edit complex documentation for internal and external clients, applying advanced documentation knowledge and PG&E Guidance Document Initiative standards.
- Design, develop, and manage SharePoint sites for policies and procedures.
- Design document management and retention processes and maintain departmental document systems and documentation lifecycle practices.
- Lead multiple complex documentation projects across departments, defining business needs, scope, audience, stakeholders, deliverables, schedules, and resource requirements.
- Develop task analyses and documentation plans and recommend solutions that support department goals.
- Interview and collaborate with subject matter experts across departments to develop technically accurate content; may lead project teams and coach developing employees.
- Facilitate document reviews and revisions to ensure technical accuracy, quality, and business compliance, and manage ongoing documentation issues.
- Produce and publish final documents according to documentation plans, standardized templates, and established formats.
- Develop and edit technical manuals and guides, including administration, configuration, installation, operation, standards, guidelines, procedure, process, and user documents.
- Develop and edit compliance materials, including Configuration Manuals, Process Manuals, Disaster Recovery Plans, Operations Level Agreements, and Service Level Agreements.
- Develop and edit collateral such as executive and customer presentations, communication plans, brochures, white papers, and leave-behinds.
- Develop and edit instructional materials, including manuals, tutorials, and job aids, translating complex technical information into clear references for non-technical audiences.
Benefits
- Eligible to participate in PG&E discretionary incentive compensation programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
