Team Lead Jobs

About The Position

Requirements

• Strong knowledge in General Ledger reconciliation processing
• Solid knowledge of all Regulatory and Compliance rules as follows Internal Audit reviews SOX Enterprise GL Attestation policy CPA EUC
• Understanding of eGL suite of applications (PeopleSoft, FiBRS)
• Change management minded
• Proficient in Microsoft suite of applications
• Strong communication and presentation skills
• Strong people management skills
• Active Learning
• Adaptability
• Customer Service
• Decision Making
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements
• Quality Management
• Time Management

Responsibilities

• Apply appropriate escalation and communication processes within the team, ensuring alignment across APFA, Accounting Services.
• Manage and maintain processes to follow-up on aging items.
• Ensure compliance at specific time markers: within required number of business days
• Report to Manager on status for all aging items
• Ensures appropriate staff succession planning and resource allocation is in place to provide undisrupted service to internal and external partners.
• Provides consistent high quality service by responding to assistance requests and escalations from all channels within 24 hours contributing to achievement of business Client Service Commitments (CSC’s).
• Escalating to manager as appropriate.
• Proactively identifies and recommends solutions to recurring errors and service gaps; works with Management Team to provide solutions for improvement.
• Manages the cross-training matrix across Operations Services to ensure resources are allocated properly and training gaps and opportunities identified.
• Accountable for ensuring all authorities for the role (delegated authorities, SECAF, systems access etc.) are reviewed, understood and adhered to.
• Ensures adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures.
• Complete 1 random report per week, submitted with an action plan to mitigate risk for all managed processes.
• Keep reports housed in central location for follow up.
• Sharing in the responsibilities for the day to day operations of the group. Including but not exclusive to: vault custodian, authorized signatures, approving entries, write-off documentation and approval, investigations, and change request initiator.
• Lead by example promoting a client first mindset, service provider mindset in resolution of issues and concerns at all times.
• Ensures direct reports are fully aware of the roles and responsibilities of their Mandate.
• Provides sign-off to Manager, after the semi-annual and year and discussions.
• Change management champion within the Team and the department.
• Collaborating to create an environment of open and effective discussions.
• Expertise used to provide content for SOP updates, Change Requests and project information.
• Reviews all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines (SOX, G/L attestation, EUC, Enterprise G/L Attestation policy and CPA)
• Ensures Adherence and understanding of EOS results annually and completes action plans to support the bottom tier results
• Governs and utilizes Connect on a daily basis to enhance process execution and collaboration