Team Lead of National Expansion (Southfield, MI / Hybrid)

FreedomCare•Southfield, MI

11d•$24 - $28•Hybrid

About The Position

FreedomCare is a healthcare company founded in 2016, focused on revolutionizing the home care industry by empowering patients to choose their caregivers. The company operates nationwide and is guided by core values: Here For You, Own It, Do the Right Thing, and Be Positive. This role is for a Team Lead of Michigan to support the growing Michigan team. It is a hybrid position requiring 3 days a week in the Southfield, Michigan office. The role is a patient and caregiver-focused leadership position responsible for providing a seamless customer service experience by leading a team of empathetic and solutions-driven members. The Team Lead will mentor and advise team members, support day-to-day operational needs of the Michigan market, and assist with evolving operational needs across the patient and caregiver journey, including intake, engagement, enrollment, and service readiness. The Team Lead will collaborate with Michigan leadership to support workflows, team performance, quality, compliance, and continuous improvement during the state's expansion.

Requirements

Experience managing/supervising a group or team of employees
Exceptional experience leading, mentoring, coaching, and developing employees
Experience with performance management
Demonstrated proficiency in FreedomCare processes and systems, with the ability to learn and support evolving Michigan-specific workflows
Ability to lead effectively within a growing and evolving operation where processes, priorities, and responsibilities may continue to develop
Self-motivated with a drive to meet and exceed operational targets and performance metrics
Strong analytical, organizational, and time management skills
Ability to motivate a team to meet and/or exceed operational targets and metrics
Excellent communication, critical thinking, problem-solving, and organizational skills
Self-motivated, able to work independently, and able to make informed decisions
Ability to identify operational barriers and work collaboratively to develop effective solutions
Adaptability and willingness to support expanding responsibilities as Michigan operations continue to grow
Drives mission, core values, and vision

Nice To Haves

Bachelor's Degree in Business Administration or Healthcare Administration
Experience working in a home care agency, hospital, healthcare organization, or healthcare operations environment
Experience with Medicaid, community-based services, or Michigan healthcare programs preferred
3+ years experience managing 5+ employees
Experience supporting a growing, emerging, or rapidly evolving operation is a plus
Spanish bilingual is a plus

Responsibilities

Be the direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, coaching, and effective feedback
Monitor daily Michigan workflows to ensure team members are meeting performance goals, following standard policies and procedures, and remaining within applicable compliance guidelines
Support operational activities associated with the MDHHS Adult Home Help Program and other applicable Michigan programs, service models, and operational needs as the market evolves
Support the patient and caregiver journey from initial engagement through enrollment and service readiness, helping to identify and resolve barriers that may delay progression
Monitor process improvement by identifying system or workflow areas of opportunity and supporting the development of scalable solutions for the growing Michigan market
Support the development, implementation, and refinement of Michigan-specific workflows and operational processes as the state continues to grow
Responsible for disseminating information and training from senior management and other departments to direct reports
Monitor operational performance, workflow trends, capacity, and team readiness and escalate identified risks or barriers to Michigan leadership
Collaborate with cross-functional teams to support Michigan operational needs and the successful progression of patients and caregivers
Interview candidates, train employees, and provide continued training, coaching, and development to the team
Support additional operational responsibilities as needed based on the evolving needs and growth of FreedomCare's Michigan market