Team Lead of National Expansion (Southfield, MI / Hybrid)

FreedomCare•Southfield, MI

11d•Hybrid

About The Position

FreedomCare is a healthcare company founded in 2016, dedicated to revolutionizing the home care industry by empowering patients to choose their caregivers. The company operates nationwide, supporting patients across the U.S. FreedomCare emphasizes core values: Here For You, Own It, Do the Right Thing, and Be Positive. The company is seeking a Team Lead for its growing Michigan team, specifically to support its emerging operations in Michigan. This is a hybrid position requiring 3 days a week in the Southfield, Michigan office. The role is a patient and caregiver-focused leadership position aimed at delivering a seamless customer service experience by leading a team of empathetic and solutions-driven individuals. The Team Lead will mentor and advise team members to provide exceptional service and support daily operational needs in the Michigan market. As FreedomCare expands in Michigan, this role will support evolving operational needs throughout the patient and caregiver journey, including intake, engagement, enrollment, service readiness, and other essential operational functions. The Team Lead will collaborate with Michigan leadership to ensure effective workflows, team performance, quality, compliance, and continuous improvement.

Requirements

Experience managing/supervising a group or team of employees
Exceptional experience leading, mentoring, coaching, and developing employees
Experience with performance management
Demonstrated proficiency in FreedomCare processes and systems, with the ability to learn and support evolving Michigan-specific workflows
Ability to lead effectively within a growing and evolving operation where processes, priorities, and responsibilities may continue to develop
Self-motivated with a drive to meet and exceed operational targets and performance metrics
Strong analytical, organizational, and time management skills
Ability to motivate a team to meet and/or exceed operational targets and metrics
Excellent communication, critical thinking, problem-solving, and organizational skills
Self-motivated, able to work independently, and able to make informed decisions
Ability to identify operational barriers and work collaboratively to develop effective solutions
Adaptability and willingness to support expanding responsibilities as Michigan operations continue to grow
Drives mission, core values, and vision

Nice To Haves

Bachelor's Degree in Business Administration or Healthcare Administration
Experience working in a home care agency, hospital, healthcare organization, or healthcare operations environment
Experience with Medicaid, community-based services, or Michigan healthcare programs preferred
3+ years experience managing 5+ employees
Experience supporting a growing, emerging, or rapidly evolving operation is a plus
Spanish bilingual is a plus

Responsibilities

Serve as the direct point-of-contact for team member inquiries or concerns, responding to and resolving escalated or complex issues.
Manage team member performance through active motivation, performance assessment, consistent communication, coaching, and effective feedback.
Monitor daily Michigan workflows to ensure team members meet performance goals, adhere to standard policies and procedures, and maintain compliance.
Support operational activities for the MDHHS Adult Home Help Program and other applicable Michigan programs, service models, and operational needs.
Assist with the patient and caregiver journey from initial engagement through enrollment and service readiness, identifying and resolving barriers.
Monitor process improvement by identifying system or workflow opportunities and supporting the development of scalable solutions.
Support the development, implementation, and refinement of Michigan-specific workflows and operational processes.
Disseminate information and training from senior management and other departments to direct reports.
Monitor operational performance, workflow trends, capacity, and team readiness, escalating identified risks or barriers to Michigan leadership.
Collaborate with cross-functional teams to support Michigan operational needs and the successful progression of patients and caregivers.
Interview candidates, train employees, and provide ongoing training, coaching, and development to the team.
Support additional operational responsibilities as needed based on evolving needs and growth of FreedomCare's Michigan market.