Claims Team Lead Workers Compensation

Gallagher•Sacramento, CA

56d•Remote

About The Position

At Gallagher Bassett, this role supports clients through challenging moments by helping them navigate complexity, support recovery, and achieve meaningful outcomes. The Claims Team Lead works in partnership with Workers Compensation clients, making timely decisions throughout the life of each claim and identifying the right resources at the right time and place. The role calls for critical thinking, problem-solving, planning, prioritization, effective client service, and adaptability. The position supervises a small Workers Compensation team while also carrying an individual caseload and delivering high-quality, efficient claims service. It supports team performance and continuous improvement through hiring and training participation, workload management, coaching, and team member development. The role uses Gallagher technology to improve team efficiency and quality and communicates proactively and professionally with clients, carriers, and brokers.

Requirements

High school diploma.
At least 10 years of related claims experience.
Appropriate licensing and/or certification in all states where claims are handled.
Knowledge of all team-member-related functions.

Nice To Haves

Bachelor’s degree.

Responsibilities

Supervise a small Workers Compensation team.
Handle an individual claims caseload while delivering high-quality and efficient service.
Participate in adjuster hiring and training to foster performance and continuous improvement.
Manage workloads and motivate team performance.
Use Gallagher technology to enhance team efficiency and quality.
Communicate professionally, positively, and proactively with clients, carriers, and brokers.
Manage competing priorities effectively.
Identify coaching opportunities and support team members’ development.