Workers Compensation Claims Team Lead | Reno, NV
About The Position
Sedgwick is seeking a Workers Compensation Claims Team Lead to supervise teams of workers compensation examiners and technical staff serving clients. The role involves monitoring workloads and claim activity, training colleagues, providing technical and jurisdictional direction on claim adjudication, and maintaining claim diaries, particularly for complex or high-exposure claims. The position also handles complex claims, manages litigation and vendor referrals, leads team meetings, and supports hiring and colleague development. The role is currently designated remote, but candidates must live within reasonable commuting distance of Reno, Nevada, or be willing to relocate there. The successful candidate will transition to a hybrid schedule and report to the Reno office. The role may include up to three direct reports.
Requirements
- Five years of claims management experience or an equivalent combination of education and experience.
- High school diploma or GED.
- Knowledge of California or Nevada jurisdiction requirements.
- Ability to think clearly and conceptually, exercise judgment and discretion, troubleshoot, solve problems, and analyze information.
- Ability to handle work-related stress, manage multiple priorities, and meet deadlines.
- Computer keyboarding ability; hearing, vision, and speaking abilities.
Nice To Haves
- Bachelor’s degree from an accredited college or university.
- Professional certification applicable to the line of business.
Responsibilities
- Supervise the operation of multiple teams of workers compensation examiners and technical staff.
- Monitor colleagues’ workloads, provide training, and monitor individual claim activities.
- Provide technical and jurisdictional direction on examiner reports and claim adjudication.
- Maintain claim diaries, including frequent diary activity on complex or high-exposure claims.
- Investigate and gather information to determine claim exposure, and manage claims through action plans to timely resolution.
- Manage litigation and ensure claims are resolved timely and cost-effectively.
- Coordinate vendor referrals for additional investigation and litigation management.
- Lead team meetings, assign accountability for follow-up items, and gather compliance and claims-processing information for presentation.
- Assist with interviews of adjusters and clerical staff and provide feedback to the hiring manager.
- Support monthly adjuster workload reviews, identify trends, and suggest adjustments.
- Administer personnel policies and follow staffing standards and training recommendations.
- Interview and hire colleagues, establish performance development plans, conduct performance discussions, and provide guidance and leadership.
Benefits
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- Medical, dental, and vision coverage.
- 401(k) and matching.
- Paid time off (PTO).
- Disability and life insurance.
- Employee assistance program.
- Flexible spending account or health savings account.
- Additional voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
