Workers Compensation Claims Team Lead | Reno, NV
About The Position
Sedgwick is seeking a Workers Compensation Claims Team Lead to supervise teams of claims examiners and technical staff, support claims adjudication, monitor workloads and claim activity, and provide training and technical or jurisdictional direction. The role includes handling complex claims, managing litigation and resolution, coordinating vendor referrals, leading team meetings, and supporting staffing and performance development. It may include up to three direct reports. The position is currently designated remote, but candidates must live within reasonable commuting distance of Reno, Nevada, or be willing to relocate there. The successful candidate will transition to a hybrid schedule and report to the Reno office. Sedgwick describes its workplace as caring and offers flexibility, career development, and a comprehensive benefits package.
Requirements
- Five years of claims management experience or an equivalent combination of education and experience.
- High school diploma or GED.
- Knowledge of California or Nevada jurisdiction.
- Clear and conceptual thinking, excellent judgment, troubleshooting, problem-solving, analytical ability, and discretion.
- Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines.
- Computer keyboarding ability; ability to hear, see, and talk.
Nice To Haves
- Bachelor’s degree from an accredited college or university.
- Professional certification applicable to the line of business.
Responsibilities
- Supervise the operation of multiple teams of workers compensation examiners and technical staff.
- Monitor colleagues’ workloads, provide training, monitor individual claim activity, and provide technical or jurisdictional direction on claim adjudication.
- Maintain claim diaries, including frequent diaries for complex or high-exposure claims.
- Investigate and process complex or technically difficult claims, gather information to determine exposure, and manage claims through action plans to timely resolution.
- Manage litigation to support timely and cost-effective claims resolution.
- Coordinate vendor referrals for additional investigation or litigation management.
- Lead team meetings, assign accountability for follow-up items, and gather compliance and claims-processing information for meetings.
- Assist with interviews of adjusters and clerical staff and provide feedback to the hiring manager.
- Provide limited support with monthly reviews of adjuster workloads, noting trends and suggesting adjustments when needed.
- Administer company personnel policies and follow staffing standards and training recommendations.
- Interview and hire colleagues, establish performance development plans, conduct performance discussions, and provide leadership and support to promote performance.
Benefits
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- Medical, dental, and vision coverage.
- 401(k) and matching.
- Paid time off.
- Disability and life insurance.
- Employee assistance.
- Flexible spending or health savings account.
- Additional voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
