Workers Compensation Team Lead
About The Position
The Workers’ Compensation Team Lead leads, develops, and supports a team of Case Managers while contributing to the overall success of the department. The role provides coaching, training, and performance guidance, partners with leadership on process improvements, and maintains an active caseload to support efficient case management and a positive client experience. The position is suited to an experienced workers’ compensation professional with a strong understanding of case management in a law firm environment. The ideal candidate enjoys developing people, improving processes, and delivering exceptional client service, and is comfortable coaching others, providing guidance, and leading by example. The role requires a compassionate, professional, service-oriented approach; strong communication and organizational skills; sound judgment and discretion with confidential information; and the ability to work independently and collaboratively.
Requirements
- High School Diploma or GED required.
- Previous workers’ compensation law firm experience required.
- Strong understanding of workers’ compensation case management within a law firm environment.
- Strong communication skills and ability to build relationships with clients, attorneys, medical providers, and internal stakeholders.
- Highly organized, with strong attention to detail and ability to manage multiple priorities.
- Ability to exercise sound judgment and discretion when handling confidential information.
- Ability to work independently and as part of a team.
Nice To Haves
- Prior supervisory, team leadership, training, or mentoring experience is strongly preferred.
Responsibilities
- Assist with interviewing, hiring, onboarding, and retention of Case Managers and Legal Assistants.
- Conduct regular coaching, performance discussions, and development planning for team members.
- Train new team members and maintain department training materials and procedures.
- Review case files and case management activities for accuracy, compliance, and adherence to firm standards.
- Identify workflow challenges, recurring issues, and opportunities to improve efficiency, service delivery, and case outcomes.
- Develop and maintain department procedures, best practices, and process documentation.
- Serve as a resource and escalation point for complex case management and client service issues.
- Monitor team productivity, caseload distribution, and service levels to ensure departmental goals are met.
- Track department metrics and recommend improvements to enhance performance and the client experience.
- Collaborate with attorneys, management, and other departments to support efficient case handling and operational success.
- Maintain an active caseload.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
