Workers Compensation Team Leader

The Hartford•Lake Mary, FL

3d•$86,400 - $129,600•Hybrid

About The Position

The Claims Team Leader manages and directs claim investigation, compensability determination, disposition, and settlement in compliance with corporate claim policies and procedures, while managing allocated loss costs within budget guidelines and meeting statutory, regulatory, and ethical requirements. The role communicates and teaches the business vision, strategies, and plans, and develops staff through training, coaching, and performance management to support strong job performance, individual growth, and management succession. This position leads claims professionals and their claim inventories, oversees claim assignment and resolution, and monitors reserves, financial exposure, deadlines, and loss-cost containment. The Team Leader builds effective customer relationships, supports diversity and inclusion, and provides advanced expertise to colleagues. The role may be hybrid or remote. Employees near the Scottsdale, Naperville, Lake Mary, Hartford, or San Antonio offices are expected to work onsite Tuesday through Thursday; employees who do not live near an office work remotely and are expected to visit an office as business needs arise.

Requirements

At least 3 years of Workers' Compensation claim experience preferred.
Demonstrated leadership skills, including the ability to coach, guide, teach, and develop team members.
Strong verbal and written communication skills for audiences with varying demographics.
Ability to partner with internal and external customers.
Analytical and critical-thinking skills.
Excellent time-management abilities.
Demonstrated consistent and timely follow-through on customer needs.
Strong understanding of reserve accuracy relative to claim exposures, including property damage and bodily injury.
Extensive knowledge of customer-service drivers and the ability to independently resolve customer issues, needs, and concerns.
Strong understanding of financial and operational reports for analysis and action planning.
Bachelor’s degree preferred.

Nice To Haves

Bachelor’s degree.
Knowledge of medical terms.
At least 3 years of Workers' Compensation claim experience.

Responsibilities

Manage claim professionals and their corresponding claim inventories.
Use financial reporting tools to monitor and address reserve accuracy and trends.
Communicate and teach the business vision, strategies, and plans for achieving business goals.
Manage and implement change, including explaining the drivers behind business goals.
Stay current on issues affecting personal and commercial business, industry and marketplace trends, organizational strategy, structure and leadership, team goals, and internal initiatives.
Use critical thinking to gather information, reason soundly, draw conclusions, and make decisions based on analysis, experience, and judgment.
Manage claim assignments by identifying claim complexity and assigning claims to the appropriate handler.
Oversee claim investigation, disposition, and settlement in compliance with corporate standards, procedures, and applicable statutory, regulatory, and ethical requirements.
Assess indemnity and expense exposure accurately and promptly, and manage timely, accurate reserve setting.
Manage claim resolution, deadlines, and resources effectively.
Interpret and apply insurance coverage using claim functional knowledge.
Maintain knowledge of claim loss-cost containment initiatives and apply them consistently with company practices and procedures.
Identify and initiate mitigation, subrogation, and other recovery opportunities.
Apply applicable jurisdictional statutory laws and regulations.
Train, coach, and develop staff to support job performance, individual and professional goals, and management succession.
Evaluate, acknowledge, and manage performance using appraisal tools, and address performance that does not meet required standards.
Meet the expectations and requirements of internal and external customers and establish relationships that earn their trust and respect.
Negotiate effectively with internal and external groups, treat customers respectfully, and explain complex or technical information clearly.
Create and support an inclusive team environment, value individual differences, and build a high-performing team with diverse characteristics.
Provide leadership and advanced expertise to claim team leaders and handlers.
Act with integrity, follow business ethics principles, and demonstrate professionalism and credibility with customers.
Analyze coverage effectively.
Lead and manage staff across levels of experience, tenure, and professional development.