Tailor Jobs

About The Position

Requirements

• 0–1 year of customer service and/or administrative experience (or a strong interest in learning).
• Fluently bilingual in Spanish and English.
• Friendly, positive attitude with a desire to learn and grow.
• Strong verbal and written communication skills.
• Comfortable using Microsoft Office tools, especially Excel and SharePoint.
• Basic problem‑solving skills and attention to detail.
• Able to commute daily to our Madison office.

Nice To Haves

• Bachelor’s degree preferred, but not required.

Responsibilities

• Support Spanish- and English-speaking customers by phone, chat, and email.
• Help applicants understand program requirements and gather any missing information.
• Review and process rebate applications following clear guidelines and instructions.
• Enter and update application information accurately in internal systems.
• Check applications and documents to make sure program requirements are met.
• Follow quality checks to ensure information is complete and accurate.
• Assist with basic troubleshooting and escalate issues when needed.
• Support team training, documentation updates, and help teammates as required.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career