Customer Implementation Specialist
Weave • Lehi, UT16d • Hybrid
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Customer Implementation Specialist - Multi Location
Weave•Lehi, UT
•Hybrid
About The Position
In the role of a Customer Implementation Specialist - Multi Location you will be responsible for managing the end-to-end setup, configuration, and deployment of our software and phone system solutions for our Multi Location offices. This role ensures a smooth transition from sales to active use by overseeing system installation, coordinating technical resources, and guiding customers through each step of the implementation process. Acting as both a project manager and trusted advisor, the specialist partners with IT teams, administrators, and stakeholders to tailor solutions to complex business needs, minimize downtime, and accelerate time-to-value. Beyond deployment, the Customer Implementation Specialist plays a critical role in setting customers up for long-term success. By aligning implementation with customer goals, enabling best practices, and ensuring seamless adoption, this role helps Multi Location clients maximize the return on their investment and build a foundation for sustained growth with our platform.
Requirements
- 2 years of project management or implementation experience, working in a customer-facing role
- General Networking and VoIP knowledge and technical troubleshooting experience.
- Hands-on experience with CRM tools (Salesforce, HubSpot, etc.).
- Critical thinking and advanced problem solving skills.
- Ability to work in a fast-paced, KPI-driven environment.
- Ability to prioritize and manage a pipeline of projects.
- Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation).
- Strong technical aptitude.
- Customer Centric.
Nice To Haves
- Bachelor’s degree preferred.
- Project management experience and/or PMP certification.
- Self-motivated, Proactive, Highly organized.
Responsibilities
- Develop and manage relationships with customers throughout the implementation process.
- Manage a portfolio of customers in various stages of implementation.
- Act as the project manager/point contact for each customer.
- Keep the customer informed throughout the process and set clear expectations.
- Teach and train customers how to maximize the value of the Weave platform.
- Provide a five-star customer experience with each customer.
- Triage, troubleshoot and prioritize issues as they arise during implementation.
- Coordinate with adjacent teams on all tasks related to onboarding.
- Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees
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