Support Engineer Jobs

About The Position

Requirements

• BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering/scientific field OR a BS/MS in an unrelated field with engineering/scientific work experience
• 0-2+ years engineering/scientific work experience
• Basic laboratory experience
• Good data analysis skills and a logical approach to problem solving skills
• High degree of detail orientation and documentation
• Root cause analysis methodology and execution

Nice To Haves

• Demonstrated ability to understand and successfully work across multiple disciplines such as engineering, software, and manufacturing highly desired
• Work experience in biotech or medical device field
• Understanding of sequencing systems and techniques helpful
• Solid communication and writing skills
• Experience with statistical analysis and data analysis programs (JMP, MATLAB, Microsoft Excel)
• Experience working in regulated environments e.g. CLIA, ISO 13485, cGMP/cGLP, IVD

Responsibilities

• Hands-on testing and integration of systems in a laboratory environment: hardware, software, chemistry, and application components
• Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues
• Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.)
• Provide product support for pre- and post-launch activities
• Perform testing and troubleshooting to gather data and make technical recommendations
• Support investigation experiments and design verification test plans
• Use of Confluence, Jira, MS 365 and other collaborative software to aid in fleet management, allocation, issue tracking, and other laboratory administrative tasks
• Occasional travel to support instrumentation builds and troubleshooting

Benefits

• access to genomics sequencing
• family planning
• health/dental/vision
• retirement benefits
• paid time off
• variable cash programs (bonus or commission)
• equity as part of the compensation package