IT Support Engineer

Veranova L P • West Deptford, NJ

5d • Onsite

About The Position

The IT Support Engineer will ensure infrastructure across the site or collection of sites is performing to standard. Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) while remaining fully aligned to Veranova IT Policies.

Requirements

• Bachelor’s degree (BS) in Information Technology, Computer Science, or a related field with 3–5 years of relevant IT experience, or an equivalent combination of education and professional experience.
• Experience of working with the following technologies: Windows Desktop Operating systems, Microsoft Azure and AD, Veeam Backup and Recovery, VMware Virtual Server environments, Microsoft EntraID, Intune, Team and Teams Phone, Exchange, SharePoint and Mobile Technology (iPhone/Android).
• Working knowledge of desktop, laptop, server and printer computer hardware dependencies and relationships of networks, phones, mobile devices, PC’s operation systems, databases and applications used in the Veranova environment.

Nice To Haves

• Holder of a recognized IT qualification or has significant IT experience is preferred.
• Experience working in a Pharmaceutical GxP regulated environment is preferred.

Responsibilities

• Configure, deploy, maintain, troubleshoot and support local, remote, and cloud-based infrastructure, including Servers, computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking, WIFI, and other computer and telecommunications equipment.
• Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems.
• Support/Maintain Azure based environments and administrative portals including, EntraID, Intune, SharePoint, Teams/Teams Phones, Exchange, and Purview.
• Support/Maintain Enterprise based Virtual Hypervisor environments (VMware)
• Support/Maintain Enterprise based Backup/Restore and DR environments (Veeam, Datto)
• Carry out basic systems operation duties requiring local hands and eyes support, including back-up management, supervised server restarts, LAN patching, and cabinet management.
• Contribute to project teams in the improvement of current BIS services and development and delivery of new BIS services.
• To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Benefits

• Comprehensive health & wellness benefits.
• Access to mental health resources and wellness programs.
• Generous PTO and holiday pay policies.
• Competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match.
• Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship.
• Tuition Assistance for Undergraduate and Graduate degree programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level