IT Support Engineer

Wisetack

8d•$83,300 - $116,600

About The Position

Wisetack is seeking a responsible IT specialist to ensure Wisetack employees are empowered with secure, compliant IT solutions. The company is a well-funded startup that provides transparent and intuitive consumer lending products. Wisetack has received recognition for its growth and customer satisfaction, and has been nominated for several Great Places to Work lists. The company values putting customers first, acting fast, leading the way, taking ownership, and being a good human. The Engineering Team Principles emphasize that everyone is an engineer, initiative and ownership are key, teamwork is paramount, and learning and growth are highly valued.

Requirements

Strong Experience with our technologies (e.g. Okta, Google Workspace, Slack, Zoom).
Strong Experience using MDM solutions primarily with Apple environments.
Experience working with compliance frameworks (e.g. PCI, SOC2, HIPAA).
Experience performing IT Support and using help desk ticketing systems (e.g. Jira Service Management).
Experience with managing Identity solutions (e.g. Okta, SSO/SAML).
Familiarity with IT Service Management best practices.
Familiarity with endpoint security solutions.

Responsibilities

Own management of access to corporate systems (e.g. Okta, Google Workspace, Slack, Jira,1Password) and perform regular access audits.
Partner with our IT managed service provider to ensure smooth helpdesk operations and hardware management.
Monitor SOC2 compliance and ensure timely resolution of issues.
Collaborate with DevOps and Security Engineering teammates to integrate technology solutions that empower Wisetack employees to work securely and efficiently.
Continuously improve Wisteack’s technology choices and usage including requirement generation, procurement, vendor planning and roll out, and stakeholder coordination.