Support Analyst Jobs

About The Position

Requirements

• Bachelor’s degree or 2+ years of professional experience.
• 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
• Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders
• An ability to operate autonomously with minimal supervision, attention to detail and organizational skills
• Excellent customer service skills and focus
• Adaptable to a fast pace environment
• Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM EST)
• Must work on holidays not recognized by Microsoft
• Demonstrates sound judgment in selecting methods and techniques for obtaining solutions.
• Good analytical, and problem-solving skills.
• Self-starter and able to follow guidance given for completing assigned projects.
• Ability to effectively communicate details of functional knowledge area to clients in a succinct manner.
• Good oral and written communication skills.
• Experience working with customers, users and project leads in IT business applications and systems.
• Experience in supporting individual projects and systems in a designated functional area.
• Experience in testing functionality and matching to requirements.
• General understanding of business process configuration and process flows.

Responsibilities

• Validate prior requests and approvals for cloud related accounts/tenants/O365 services.
• Review workflow diagrams and knowledge base articles to perform verifications.
• Collaborating and providing operational support to multiple programs ensuring seamless program execution.
• Develop and maintain comprehensive program documentation.
• Update standard operation procedures and technical training guides documentation as needed.