Client Support Analyst

Westinghouse•Houston, TX

2d•Onsite

About The Position

This is a 1-year contract assignment for a Client Support Analyst, supporting the Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges in the Natural Gas and Retail Energy market. The role involves handling commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications. The analyst will serve as a critical post-deal liaison, conducting operational research, resolving complex inquiries, and ensuring service delivery across the customer lifecycle. They will be the primary point of contact for brokers and sales representatives for issues such as enrollment, billing, regulatory complaints, tax exemptions, and early terminations. The role also includes performing complex operational analyses to support business unit decisions.

Requirements

High School Grad / GED
Bachelor's or Equivalent Experience
2 years of experience

Nice To Haves

Effective Written Communications
Effective Verbal Communications
Financial Analysis
Microsoft Office Suite
Bachelor's Degree

Responsibilities

Serve as a critical post-deal liaison between Services, Brokers, and the Sales Team.
Conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution.
Act as the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
Handle complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders.
Bring a passion for the retail energy and gas market, demonstrates a winning attitude.