Software Support Analyst I
i3 Verticals • Piney Flats, TN75d
Support Analyst Jobs
1,452 jobs found — updated daily
Technical Support Analyst - Bilingual/French
ScriptPro LLC75d • $24 • RemoteTechnical Operations Support Analyst
Bank of Montreal • Chicago, IL75dApplication Support Analyst
Community First Credit Union • Neenah, WI75dSW Engineer Support Analyst II
Hewlett Packard Enterprise • Quincy, WA75d • $30 - $70 • OnsiteDecision Support Analyst
Acxiom75d • RemoteCustomer Support Analyst
CENTRL • Mountain View, CA75d • RemoteTier 2 Production Support Analyst
McKesson • The Woodlands, TX76dCustomer Support Analyst , Tier 1
AGFA76dHelp Desk Analyst L1
Zones LLC. • Portland, OR76d • $25 - $28Sales Support Analyst/Associate, Investor Relations
Bain Capital • Boston, MA76d • $75,000 - $95,000Product Support Analyst lvl 3
Amentum • Vandenberg AFB, CA76d • $85,000 - $110,000Help Desk Analyst L1
Zones LLC. • Spartanburg, SC76d • $22 - $26Help Desk Analyst L1
Zones LLC. • Indianapolis, IN76d • $22 - $26Customer Success Manager
CarNow • Orlando, FL76d • HybridHelp Desk Analyst L2
Zones LLC. • Portland, OR76d • $25 - $30Application Support Analyst
Gunvor Group • Houston, TX77dTier 2 Cerner Application Support Analyst
CACI • San Antonio, TX77dSenior IT Support Analyst
ZT Systems • Georgetown, TX77dTelecomm Application Support Analyst
MidFirst Bank • Oklahoma City, OK77d
Software Support Analyst I
i3 Verticals•Piney Flats, TN
About The Position
The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.
Requirements
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
Responsibilities
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
Build a Resume for Support Analyst
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
