Credit & Support Analyst

Saige Partners•San Jose, CA

2d•Onsite

About The Position

The Credit and Support Analyst supports the full credit-to-cash cycle — credit risk evaluation, accounts receivable, collections, and order/shipment support. The ideal candidate has hands-on experience with Accounts Receivable, credit risk management, and AR aging review, and is comfortable following up on past-due invoices. Beyond credit, this role supports operational activities including shipment monitoring, customs clearance resolution, and cross-functional order management. The Credit and Support Analyst must be tech- and systems-savvy (ERP experience preferred, e.g., SAP) with excellent communication skills and a willingness to learn and grow in the role. This position reports to the Credit / AR Manager and works closely with sales, logistics, and operations teams.

Requirements

Hands-on experience with Accounts Receivable
Credit risk management experience
AR aging review experience
Comfortable following up on past-due invoices
Tech- and systems-savvy
ERP experience preferred (e.g., SAP)
Excellent communication skills
Willingness to learn and grow in the role

Responsibilities

Reconcile, research, and resolve credit/billing discrepancies on customer A/R accounts
Post wire payments, perform adjustments, and process credit refunds for assigned accounts
Perform account reconciliations
Investigate and resolve account irregularities and customer inquiries
Request and review sales forecasts and payment history to simulate the credit limit required to support sales
Review and approve credit memos and RMA requests
Follow up on past-due invoices and support collection efforts
Produce weekly, monthly, and quarterly reports (cash forecast, AR aging, etc.) for management
Monitor shipments and resolve customs clearance issues with customs brokers and consignees
Monitor incident reports for shipment exceptions and take corrective actions
Partner with operations teams on order entry/management, inventory management, purchasing, shipping, and RMA management activities
Work cross-departmentally with sales, logistics, and operations to resolve order-to-cash issues