Supervisor, Retail Support
Sunrise Credit Union • , 4d
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Supervisor, Retail Support
Sunrise Credit Union•,
About The Position
The Supervisor, Retail Support role involves providing daily oversight and coaching to Loan Support Specialists who support retail portfolios. This position is responsible for monitoring workflow, setting priorities, and ensuring quality standards are met. The role also includes mentoring team members to build technical expertise in retail loan documentation, overseeing loan administration, ensuring accurate preparation, processing, and maintenance of retail loan documentation, and supporting timely and efficient processing. Additionally, the Supervisor ensures compliance with credit union policies, risk frameworks, and Canadian regulatory standards, conducts quality reviews, and addresses errors or compliance issues. The role also focuses on process improvement, operational support, reporting to the COO, and collaborating with peers in various departments. This position may also assist with documentation or processing during peak workloads or staff absences and support business continuity initiatives.
Requirements
- 3–5 years of progressive experience in retail lending administration.
- Experience working directly with lending systems and core banking platforms.
- Strong organizational and time management skills.
- Attention to detail and accuracy in documentation.
- Knowledge of compliance and regulatory requirements for retail credit.
- Communication and collaboration skills.
- Ability to coach and motivate staff.
- Process improvement and workflow design skills.
- Ability to analyze operational data and identify trends.
- Strong problem-solving and conflict-resolution skills.
- Familiarity with credit union cooperative values and member-first culture.
Nice To Haves
- Post-secondary diploma or degree in Business Administration, Finance, or related discipline, preferred.
- Familiarity with Manitoba’s credit union regulatory environment, including DGCM, preferred.
- Previous supervisory or team lead experience in a financial services environment, preferred.
Responsibilities
- Provide daily oversight and coaching to Loan Support Specialist(s) supporting retail portfolios.
- Monitor workflow, set priorities, and ensure quality standards are consistently met.
- Mentor team members to build technical expertise in retail loan documentation.
- Ensure accurate preparation, processing, and maintenance of retail loan documentation.
- Oversee disbursements, renewals, and related administrative tasks.
- Support timely and efficient processing that enables strong member outcomes and frontline staff.
- Ensure all activities comply with credit union policies, risk frameworks, and Canadian regulatory standards.
- Conduct quality reviews of loan files, documentation, and disbursement accuracy.
- Address errors or compliance issues promptly and implement corrective measures.
- Collaborate with Member Experience teams to streamline processes and align with organizational priorities.
- Recommend changes to improve efficiency, accuracy, and member experience.
- Participate in operational projects and system enhancements related to retail lending.
- Provide regular reports to the COO on workload, performance, and risk/compliance issues.
- Collaborate with peers in Commercial/Ag, Risk, and Member Experience to ensure consistency of standards and practices.
- Assist with documentation or processing during peak workload or staff absences.
- Support business continuity and other cross-functional initiatives as required.
Benefits
- Comprehensive benefit programs
- Individualized training and development programs
- Incentive pay plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
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