Superintendent Jobs

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Customer Service Superintendent

Rausch Companies•San Antonio, TX

About The Position

The Customer Service Superintendent ensures tenants receive excellent service by managing warranty and repair activities, overseeing inspections, and supporting the tenant turn process. The role works closely with the Customer Service Manager, Property Managers, vendors, and trade partners to maintain properties and provide responsive service. It includes hands-on repairs that do not require a licensed professional, property inspections, participation in homeowner orientations for new acquisitions, and tracking repair cycles and trends to recommend cost-saving improvements.

Requirements

  • At least 2 years in construction, maintenance, or a related field.
  • Comfortable working alongside managers and leading trade partners.
  • Proficient in MS Office and basic database/software use.
  • Strong problem-solving and communication skills with a service-first mindset.
  • Able to work under pressure and meet deadlines.
  • Able to lift, push, and pull items of varying weights.
  • Comfortable standing, sitting, bending, kneeling, and stooping for extended periods.
  • Must have manual use of hands and vision to use a computer constantly.

Responsibilities

  • Oversee and complete repair and warranty work orders on schedule.
  • Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
  • Coordinate with vendors and trade partners to ensure quality and timely repairs.
  • Perform hands-on repairs that do not require a licensed professional.
  • Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
  • Conduct inspections of occupied and vacant units to ensure they meet high standards.
  • Participate in Homeowner Orientations for new acquisitions.
  • Track repair cycles, analyze trends, and recommend cost-saving improvements.
  • Keep knowledge of construction, service, and market trends current.
  • Perform other duties as assigned.

Benefits

  • Medical insurance with PPO and HDHP options.
  • HSA for eligible HDHP participants.
  • Dental and vision insurance.
  • 401(k) with company match of up to 5%.
  • Generous paid time off (PTO).
  • Paid maternity and paternity leave.
  • Adoption assistance and leave.
  • Tuition assistance.

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