Solutions Engineer Jobs

About The Position

Requirements

• Active Top Secret security clearance.
• Bachelor's degree and 12 or more years of prior relevant experience, or a master's degree and 10 or more years of prior relevant experience.
• Prior leadership responsibilities.
• Excellent written and oral communication skills.
• Experience developing and maintaining technical documents, analyses, and reports.
• Experience preparing and presenting briefings to senior customer management and customer stakeholders.
• Experience with Everfox or similar User Activity Monitoring products and platforms.
• Ability to obtain SCI eligibility.

Nice To Haves

• Master's degree from an accredited college or university in IT Management, Engineering, or a related field.
• 10 or more years of proven experience in IT service delivery management.
• Experience with User Activity Monitoring products and platforms.
• Experience with Everfox or similar High Speed Guard platforms.

Responsibilities

• Support the User Activity Monitor software solution by executing updates, changes, deployments, and other sustainment activities.
• Support UAM maintenance to ensure proper functionality and deployment throughout the enterprise.
• Ensure all coverage gaps are resolved.
• Help ITP analysts with requests for new configurations, feeds, and other UAM-specific updates.
• Maintain documentation that effectively captures the configuration baseline.
• Support customer-directed training for stakeholders on UAM tool usage and ensure a certification program is in place for personnel development.