Numodata Resident Engineer Mobile Service

Omega Solutions Inc

25d • Remote

About The Position

Numodata is seeking a Resident Engineer for Mobile Service. This role requires strong technical capabilities in Linux, OpenStack, Kubernetes, and various scripting languages, along with excellent client-facing and problem-solving skills. The ideal candidate will have extensive experience in technical support, a customer-centric approach, and the ability to collaborate effectively in a remote, agile environment.

Requirements

• Proficiency working in Linux based Operating Systems.
• Working knowledge with openstack, heat templates, and Azure AKS.
• Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
• Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.
• Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.
• Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog.
• 5+ years’ experience in a client-facing technical role.
• Demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
• Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
• Experience working collaboratively with team members in different geographic locations and time zones.
• Experience working in an Agile / Scrum environment.
• Strong verbal, problem solving and analytical skills.
• Good written and oral communication skills.
• Fast learner.
• Ability to lead discussions on technical issues and drive toward resolution.
• Able to explain and define complex issues within a business setting.

Nice To Haves

• Familiarity with 5G call flows and 5GC SBI components.
• Familiarity with Kafka, Elastic, Spark, and MariaDB.
• Knowledge of WSO2 Identify server, LDAP, and single sign-on.

Responsibilities

• Troubleshoot applications, including experimenting with software and telecommunications systems.
• Reproduce customer-reported behaviors and communicate these to engineering, support, and sales.
• Lead discussions on technical issues and drive toward resolution.
• Explain and define complex issues within a business setting.
• Collaborate with team members in different geographic locations and time zones.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed