Shopper Jobs

About The Position

Requirements

• High school diploma or GED.
• Reside within the Orlando area and be comfortable with local travel throughout the region.
• Reliable transportation for onsite evaluations.
• Ability to work one Saturday a month.
• Ability to travel up to 60% of the time based on client and business needs.
• Ability to work flexible hours to accommodate assignments.
• Ability to work with minimal supervision while fulfilling obligations.
• Ability to adhere to strict confidentiality guidelines and maintain professionalism.
• Willingness to provide unbiased feedback based on observations rather than personal opinions or biases.

Nice To Haves

• Proficiency with data-entry tools and Microsoft Office Suite, including Word and Excel.
• Strong organizational and time-management skills to manage assignments and meet deadlines.
• Strong written and verbal communication skills.
• Bilingual in English and Spanish.
• Familiarity with healthcare networks, provider-enrollment processes, and/or patient services.
• Prior experience as a secret shopper or in healthcare compliance, auditing, program integrity, health plan provider/member enrollment, or customer-care call-center work.

Responsibilities

• Conduct onsite and telephone surveys as a secret shopper to assess healthcare-provider availability and accessibility.
• Use survey-platform and call-center tools.
• Follow review surveys and checklists, accurately documenting responses and observations.
• Maintain detailed, organized records and meet reporting timelines.
• Collaborate with the team to improve processes, share insights, and develop recommendations for monitoring access to care.
• Maintain professional behavior during onsite and telephone assessments.
• Perform additional responsibilities as assigned.