Service Coordinator Jobs

About The Position

Requirements

• Education: High School Diploma or equivalent.
• Work Experience: 2 years customer service, preferred
• Experience working in a medical environment - familiarity with durable medical equipment, preferred
• 2 years call center, preferred
• Knowledge: Basic Computer Skills
• Basic medical terminology for homecare field
• Customer service principals and service expectations
• Skills: Effective and professional communication with customer and referral
• Effective verbal and written communication skills
• Multi-tasking - follow through for completion
• Call center experience, minimum of 6 months
• Timeliness - prioritization of work
• Adaptive, empathetic, and patient - positive attitude
• Time management, priority setting & organization skills
• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Nice To Haves

• Post high school education or training, preferred
• 2 years customer service, preferred
• Experience working in a medical environment - familiarity with durable medical equipment, preferred
• 2 years call center, preferred

Responsibilities

• Coordinates with customesr the most efficient method to schedule patient services.
• Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude.
• Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility.
• Coordinates scheduling for existing patients to ensure continuity of care.
• Demonstrates effective communication skills to evaluate caller needs, provide solution, and closure to requests.

Benefits

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package