Service Coordinator

Element Logic • Melbourne, FL

34d • Hybrid

About The Position

Keep warehouse automation running—every day.
Join Element Logic as a Service Coordinator and become the link between customers and technical teams—coordinating service activities that protect uptime, reliability, and customer satisfaction.
In this role, you will coordinate the end‑to-end service lifecycle—planning preventive and corrective maintenance, managing service documentation, and ensuring smooth administrative follow‑up. You’ll support service operations through ERP workflows, invoicing, Purchase Orders, and contract administration, while acting as a key customer contact to keep communication clear and service delivery moving.
What does Element Logic offer?
Innovative and creative workplace in a growing business.
Family-first culture with a key focus on mental wellness.
Flexibility is offered through a hybrid work approach for all roles that can be performed remotely.
Career development plans.
Market competitive wages, benefits including medical, dental and vision insurance, 401k, and HSE accounts.

Requirements

• High School diploma or Associate degree required. A Bachelor’s degree is preferred but not required. Relevant technical training or professional certifications are considered an advantage.
• 5 years of professional experience in a technical or maintenance-driven environment, ideally within intralogistics or automation, including exposure to customer-facing service coordination, invoicing, Purchase Orders, and administrative support processes.
• Experience working with ERP systems (such as SAP or Microsoft Dynamics), billing platforms, and Purchase Order systems are highly desirable.
• Willingness and availability to travel to job sites on an as-needed basis.

Responsibilities

• Plan and schedule preventive and corrective maintenance activities, ensuring optimal use of resources and system availability.
• Prepare, manage, and maintain service orders, proposals, and all related service documentation.
• Provide comprehensive back-office support for service operations, including: Scheduling technicians and allocating resources. Processing service reports and keeping records up to date. Managing ERP-related service workflows. Handling administrative follow-up related to service activities.
• Manage end-to-end invoicing processes for service and maintenance activities, including coordination with internal teams and administrative follow-up.
• Request, track, and manage Purchase Orders (POs) throughout the full-service lifecycle.
• Support the creation, administration, and follow-up of service and maintenance contracts, ensuring accuracy and compliance.
• Act as the primary administrative point of contact for customers regarding service coordination, documentation, and invoicing matters.
• Coordinate day-to-day communication between customers, service teams, and suppliers to ensure effective service delivery.
• Build and maintain strong, long-term working relationships with customers and maintenance technicians to support service quality and customer satisfaction.
• Monitor service performance and ensure compliance with safety, quality, and company standards.
• Assist with travel arrangements for service personnel, including assignments, accommodations, and transportation as required.

Benefits

• Innovative and creative workplace in a growing business.
• Family-first culture with a key focus on mental wellness.
• Flexibility is offered through a hybrid work approach for all roles that can be performed remotely.
• Career development plans.
• Market competitive wages, benefits including medical, dental and vision insurance, 401k, and HSE accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree