Service Coordinator

The Keith Corporation•Marietta, GA

5d•Onsite

About The Position

The Service Coordinator is responsible for the day-to-day administrative management and operations of the maintenance department. The goal is to work in tandem with the Property/Facility Manager, TKC technicians, and subcontractors to ensure an efficient and productive operation. This position is located in a correctional facility.

Requirements

High School diploma or equivalent.
A minimum of 3 years of professional experience relative to the role
Excellent professional communication skills, both verbal and written
Strong Time Management
Ability to multi-task
Customer Service Mindset
Detail oriented
Strong Interpersonal skills
Strong Organizational Skills
Proficient in Word, Excel, Outlook, and other computer software as necessary
Ability to operate office equipment such as copiers, personal computers, and fax machines

Nice To Haves

Experience using a CMMS (Computerized Maintenance Management System) program

Responsibilities

Answers telephone, radio, and email and provides requested information as appropriate.
Schedules corrective and preventive maintenance work orders.
Closes out completed corrective and preventive maintenance work orders in CMMS.
Prepares a weekly report for the Property/Facility Manager and/or Operations Manager showing work orders completed, outstanding (open) work orders, and the status of outstanding work orders.
Makes revisions daily as required to accommodate emergencies or work not completed.
Maintains data, via computer or other electronic means, concerning each corrective/preventive work order; i.e., date entered, date work is requested, personnel assigned to task, date completed, man-hours required, materials used, and explanation of completed work.
Prepares required monthly reports for the facility, including Executive Summary.
Prepares other required reports and spreadsheets when needed, including Performance Measure Report, Outcome Measure Report, etc.
Responsible for employee timesheet processing.
Assists in ordering supplies and materials.
Assists in coding, copying, and filing of invoices.
Responsible for delivering and picking up mail for the maintenance department.
Orders spring and winter uniforms for employees, including initial orders for new hires.
Responsible for New Hire Packets and completing Personnel Status Forms.
Prepares employee expense reports for review and approval by the Property/Facility Manager and submits them for payment.
Collects ACA documentation for ACA folders.
Coordinates, conducts, and tracks required ACA staff training.
Coordinates and processes technology requirements for staff, including phones, computers, etc.
As requested, assist the Facility Manager and/or Chief Maintenance Engineer with other tasks.
Enter and retrieve data from database programs.