Service Coordinator

San Gabriel/Pomona Regional Center•Irwindale, CA

About The Position

Reporting to the Adult Services II Manager, the Service Coordinator provides comprehensive and compassionate case management to adult individuals served and their families. This role offers the opportunity to make a meaningful difference working collaboratively with families and community resources to ensure the individuals we serve receive high-quality service support and thrive.

Requirements

Bachelor's degree in social work, psychology, human development, sociology, public health nursing, or a related field.
At least one year of experience working with individuals with developmental disabilities or a related field.
Master's degree in a related field can be substituted for the required experience.
Knowledge of developmental disabilities and community resources.
Strong interpersonal and communication skills (verbal and in writing).
Experience in developing and implementing individualized service plans and meeting strict document timelines.
Knowledge of behavior intervention techniques and best practices.
Ability to independently plan and schedule work.
Ability to develop individualized support plans and adapt strategies as needed.
Strong organizational skills and attention to detail for documentation and case management.
Ability to conduct in-person meetings and facilitate collaboration among various stakeholders.
Excellent computer skills in MS Office, including Word and Outlook.
Ability to multi-task, prioritize assignments, and meet deadlines with conflicting priorities.
Ability to provide a compassionate, culturally sensitive approach to working with diverse populations.
Service coordination is a community-based position that requires meeting with individuals served and their families in their home, in the community, or in our office location.
Frequent telephone, virtual, and out-of-office meetings are required.
A valid driver's license, reliable transportation and minimum liability insurance coverage is required.

Nice To Haves

Bilingual in Mandarin and Cantonese is preferred.

Responsibilities

Consult with the Manager, Client Services Staff, liaison, and specialist staff of the Regional Center to coordinate services for the individuals served including medical, behavioral health services, psychological services, educational, vocational, recreational programs, and adaptive devices.
Explain available resources and services to individuals served and their families, ensuring they understand their options.
Consult with various teams regarding the needs of the individuals served.
Conduct in-person meetings with individuals served, their families, vendors, and other relevant agencies to facilitate service planning and coordination.
Develop and implement individual Program Plans (IPP) tailored to each individual's unique needs.
Write inter-disciplinary notes and document service plan, meetings, and progress accurately and in a timely manner.
Document interim and annual reports within mandated timelines.
Initiate purchase of service (POS) through the Regional Center for clients who are ineligible for other sources of funding.
Present cases at specialized committees as appropriate.
Performs additional duties that support departmental and organizational goals.