Patient Service Coordinator I (PRN)

Johns Hopkins Medicine•Baltimore, MD

15d•$15 - $24

About The Position

You were meant for Hopkins. Johns Hopkins Pharmaquip is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. Our exceptional employee development programs offer unlimited career growth potential. What Awaits You? Career growth and development Diverse and collaborative working environment Paid Time Off Affordable and comprehensive benefits package Shift: Casual/PRN Rotating Shift Location : Baltimore, MD Position Summary: The Patient Service Coordinator I coordinates with customesr the most efficient method to schedule patient services. Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude. Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility. Coordinates scheduling for existing patients to ensure continuity of care. Demonstrates effective communication skills to evaluate caller needs, provide solution, and closure to requests.

Requirements

Education: High School Diploma or equivalent.
Work Experience: 2 years customer service, preferred
Experience working in a medical environment - familiarity with durable medical equipment, preferred
2 years call center, preferred
Knowledge: Basic Computer Skills
Basic medical terminology for homecare field
Customer service principals and service expectations
Skills: Effective and professional communication with customer and referral
Effective verbal and written communication skills
Multi-tasking - follow through for completion
Call center experience, minimum of 6 months
Timeliness - prioritization of work
Adaptive, empathetic, and patient - positive attitude
Time management, priority setting & organization skills
Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Nice To Haves

Post high school education or training, preferred
2 years customer service, preferred
Experience working in a medical environment - familiarity with durable medical equipment, preferred
2 years call center, preferred

Responsibilities

Coordinates with customesr the most efficient method to schedule patient services.
Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude.
Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility.
Coordinates scheduling for existing patients to ensure continuity of care.
Demonstrates effective communication skills to evaluate caller needs, provide solution, and closure to requests.