Senior Software Engineer Jobs

5,763 jobs found — updated daily

Senior Software Engineer, Self-Serve Intelligence

LyftSan Francisco, CA
Hybrid

About The Position

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Every day, millions of riders and drivers depend on Lyft — and when something goes wrong, we want to make it right as fast as possible. The Self-Serve Intelligence team within Safety & Customer Care org is building the AI-powered systems that do exactly that: resolving rider and driver suboptimal experiences without agent involvement through intelligent solutions in AI Assist (e.g. AI Agents), automations, and self-serve workflows. We're building backend systems, APIs, and AI-powered products that fundamentally rethink how customers get help — combining robust engineering with GenAI to deliver reliable, scalable self-serve experiences. As a Senior Software Engineer on the Self-Serve Intelligence team, you will design, build, ship, and maintain backend services and AI-powered products (e.g. various AI Agents) that autonomously resolve customer suboptimal experiences. You'll own the full lifecycle — from system design and prototyping through production deployment and operational excellence — partnering with product, design, data science, and operations to deliver high-quality, reliable solutions at scale.

Requirements

  • 5+ years of software engineering industry experience
  • Strong backend engineering fundamentals — designing, building, and operating distributed systems and microservices in production
  • Hands-on experience with LLMs, agentic workflows, or building AI Agents — we value depth of AI experience and treat it as a strong differentiator
  • Track record of building, evaluating, and shipping GenAI or ML-powered products
  • Experience defining API schemas and developing backend services in a microservices environment
  • When facing an ambiguous problem or outside your expertise, you can quickly learn what you need to dig in, make sense of it, and start working toward a solution
  • You're a great communicator who can advocate for your proposals while empathizing with your teammates' goals and priorities
  • You have a history of going out of your way to help your fellow engineers be more productive

Nice To Haves

  • Strong proficiency in Python
  • Experience with AI agent frameworks, prompt engineering, or model evaluation pipelines

Responsibilities

  • Design, build, ship, and maintain scalable backend services and GenAI-powered products (e.g. AI Agents) that resolve rider and driver suboptimal experiences autonomously
  • Develop robust evaluation frameworks to measure and improve the quality and impact of GenAI-driven customer experiences
  • Lead projects from idea to production, owning end-to-end system design, implementation, and operational health
  • Write well-crafted, well-tested, readable, maintainable code
  • Design and evolve APIs, data models, and service architectures that support rapid product iteration
  • Rapidly adopt and integrate emerging AI capabilities to accelerate development velocity across the team
  • Incorporate considerations for edge cases, failure modes, and business context into system design
  • Participate in code and architecture reviews to ensure quality and distribute knowledge
  • Own system reliability — monitor, debug, and improve service health, latency, and availability
  • Proactively participate in resolving ongoing incidents
  • Unblock, support, and effectively communicate across teams to achieve results
  • Share your knowledge by giving brown bags, tech talks, and evangelizing engineering and AI best practices

Benefits

  • Great medical, dental, and vision insurance options with additional programs available when enrolled
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • 401(k) plan with company match to help save for your future
  • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Subsidized commuter benefits
  • Monthly Lyft credits and complimentary Lyft Pink membership

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Senior

Education Level

No Education Listed

Number of Employees

501-1,000 employees

Career Resources

Build a Resume for Senior Software Engineer

The resume builder that gets results.

  • Get clear feedback so you look as qualified as you are
  • Align your resume with the job to get further in the process, faster
  • Take the guesswork out of resume writing

Explore Related Job Searches

© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service