Scheduling Coordinator Jobs

About The Position

Requirements

• Proficient communication skills (phone, email, face to face communication)
• Customer orientation and ability to adapt/respond to patient escalation issues
• Ability to pick up software quickly
• Ability to thrive in a fast-paced environment
• Ability to handle private patient information
• Ability to multi-task, prioritize, and manage time effectively
• Detail-oriented and able to work productively on tedious work

Nice To Haves

• Spanish speaking is a plus.
• 1+ Years of experience using either CRM, EMR, PM or any other form of Enterprise Resource Management software.
• 2+ Years of experience in a customer service healthcare environment, preferred.

Responsibilities

• Answer incoming calls and voicemails promptly, providing accurate information or directing inquiries to the appropriate team member.
• Monitor and manage the department email inbox to ensure timely responses and resolution of scheduling and authorization-related requests.
• Receive, review, and process incoming faxes, ensuring all documents are appropriately routed, labeled, and uploaded to patient charts or internal systems.
• Obtain and track updates on pending authorizations by communicating with insurance payers, clinical staff, and authorization specialists.
• Support the sinus scheduling team by maintaining organized communication between patients, schedulers, and clinical departments.
• Document all communications and updates accurately within the EMR and internal tracking tools.
• Assist in maintaining department efficiency by proactively identifying and addressing delays, missing documentation, or incomplete information.
• Uphold patient confidentiality and compliance with HIPAA and organizational policies.
• Contribute to a positive, team-oriented work environment and provide backup support to schedulers as needed.

Benefits

• Medical, Dental and Vision Insurance.
• Generous Paid Time Off and 10 Paid Holidays
• Free Allergy Testing and Discounted Treatments
• 401(k) + Generous Employer Match
• Employee rewards program!