Home Care Agency Scheduling Coordinator
About The Position
The Home Care Agency Scheduling Coordinator coordinates high-volume participant and caregiver schedules, fields a wide variety of phone calls, and performs general administrative tasks. The position may be available for on-call duty as needed and reports directly to the Home Care Agency Supervisor. The coordinator supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community, its vision to be the preferred provider of individualized care for seniors in the community, and its values of respect, integrity, accountability, compatible goals, and compassionate care.
Requirements
- High school education required.
- At least one year of employment in an office setting.
- At least one year of experience with the frail elderly population.
- North Carolina driver’s license required.
- Ability to work effectively in a team environment.
- Excellent communication and interpersonal skills.
- Knowledge of multiline computer operations and phone systems.
- Excellent writing and reporting skills.
- Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Represents Senior TLC Home Care by providing accurate and comprehensive information to guests, visitors, and staff.
- Develops and coordinates participant and employee schedules.
- Confirms time in ADA Care as a backup when needed.
- Ensures appropriate staffing patterns under the direction of the Home Care Agency Supervisor.
- Follows confidentiality and privacy policies and procedures.
- Maintains knowledge of all Senior TLC services.
- Assists with completing participant satisfaction surveys.
- Participates in after-hours and weekend on-call duty as needed.
- Assists the Home Care Agency Supervisor with delegated tasks.
- Assists with PTO requests for HCA.
- Assists with quarterly chart audits.
- Receives, investigates, and resolves schedule-related grievances.
- Performs general administrative tasks.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
