Home Care Scheduling Coordinator

Griswold Home Care for Raleigh•Raleigh, NC

13d•Hybrid

About The Position

Griswold Home Care – Raleigh & Apex is hiring a full-time Home Care Scheduling Coordinator in Raleigh, North Carolina. The role focuses on building care teams rather than simply filling shifts. The coordinator gets to know clients, families, and caregivers to make suitable matches and manage schedule changes. The position is fast-paced and people-centered, with some urgent coverage needs. The schedule is Monday through Friday, 8:45 a.m. to 4:45 p.m. The coordinator works in the office Monday through Thursday and remotely on Fridays after training is complete. The role includes one on-call night per week and select holidays. The coordinator works with a Care Operations Manager and fellow scheduling coordinators.

Requirements

Experience in scheduling, staffing, dispatch, customer service, healthcare, or home care, or strong coordination skills and a willingness to learn.
Strong organization and the ability to juggle shifting priorities.
Clear, kind communication by phone and text.
Comfort with computer systems and accurate record-keeping.

Responsibilities

Match caregivers to clients based on care needs, skills, availability, location, and personality.
Build steady care teams with backup coverage for ongoing and high-hour clients.
Fill call-outs and open shifts quickly, including urgent same-day coverage.
Keep clients, families, and caregivers informed about schedules and changes.
Balance coverage, caregiver hours, and overtime to keep care on track.
Help interview, onboard, and orient new caregivers.