Scheduling Coordinator

Belvedere Home Care•City of Albany, NY

55d

About The Position

This is a full-time scheduler position responsible for developing, maintaining, and coordinating the master client/employee schedule to ensure all shifts are filled as needed. The role involves managing client schedules by filling open shifts and adjusting staffing levels, as well as managing employee schedules, including immediate changes to ensure appropriate client staffing. The scheduler will update the scheduling system for various absences and replacements, communicate regularly with staff regarding assignments and issues, and ensure all client requirements are met. This role also includes updating contact information, informing staff and clients of schedules, providing reports to supervisors, and managing on-call duties on a rotating basis, which includes nights, evenings, and weekends.

Requirements

High School diploma required.
Ability to multi task and keep organized.
Great phone voice with a smile required.
Proficient in computer applications.
Effective and positive communication with all levels of staff.
Must be able to work flexible schedule including rotating evenings and weekends

Nice To Haves

Associates degree in business or other related field preferred
2 years of experience or four years of experience scheduling.

Responsibilities

Develop, maintain and coordinate master client/employee schedule to fill shifts as needed
Manage and maintain client schedule by filling open shifts, coordinating schedules to increase or decrease the amount of necessary staffing
Manage and maintain employee schedules, including changing shifts/employees immediately to ensure clients are staffed appropriately.
Update and maintain scheduling system to reflect holidays, vacations, home visits, appointments and natural supports that will replace clients.
Communicate regularly with staff (nurses, HR and service coordination) regarding staff assignments and issues
Assure all shifts are filled to meet client requirements.
Keep phone list updated, and current staff information updated in system
Ensure staff and clients are aware of schedules on a daily/weekly basis
Provide reports to supervisors when requested
Responsible for scheduling on-call duties including working a rotating schedule.
Nights, evenings and weekends required on rotation