Scheduler Jobs

About The Position

Requirements

• High school diploma, certificate, GED, training, or equivalent experience.
• External candidates: associate degree preferred with one year of Patient Access experience, or two years of experience in lieu of a degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced work environment and perform basic mathematical calculations.
• Detail-oriented and organized, with teamwork, compassion, excellent customer service, and interpersonal communication skills.
• Minimum required experience: one year of Patient Access experience strongly preferred.

Nice To Haves

• Internal candidates: at least one year of Patient Access experience and demonstrated ability to independently perform all functions within the Level 1 job description.
• Internal candidates: meet or exceed BHSF registration accuracy and productivity standards for at least the most recent six months and exceed departmental KPIs.
• Internal candidates: maintain a positive attitude, be self-motivated, encourage others, be identified as a team player, and be cross-trained in multiple areas, product lines, or practices to substitute for staff as needed.
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical-necessity compliance guidelines.
• Understanding of insurance contracts and scheduling guidelines or protocols.
• Knowledge of Microsoft Office products and EMR applications.
• Knowledge of medical terminology.
• Bilingual English and Spanish or Creole.

Responsibilities

• Schedule diagnostic, surgical, therapy, physician office, and other procedure or treatment appointments.
• Obtain and verify patient demographic and insurance information.
• Register patients and enter data into the scheduling system.
• Meet individual quality metrics in a call-center-type environment.
• Support go-lives and departmental initiatives, including onboarding and training team members.
• Participate in departmental committees and champion opportunities.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible and reduce out-of-pocket healthcare costs.
• Tuition reimbursement.