Scheduler I, Work Plan Execution

Spire Inc.•Birmingham, AL

123d•Hybrid

About The Position

Spire is seeking a Workplan Scheduler I to work in Birmingham, AL. This position will be responsible for dispatching emergency, non-emergency and appointment-based orders to operations personnel in a prompt and efficient manner. The company is committed to understanding the needs of the homes and businesses they serve and is always looking for driven, collaborative people to join their team. They believe that offering customers the best service means bringing together the best people, by hiring those who share their values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life: Adaptability, Collaboration, and Ownership. By living these values and competencies, they strive to create an environment where employees feel welcome, respected and valued.

Requirements

High school diploma/GED required
Ability to lead by example in support of the company’s essential characteristics and values, including strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that values individual perspectives.
Ability to work under pressure and meet tight deadlines.
Ability to adapt to a fast-paced, changing environment.
Strong interpersonal skills with the proven ability to build rapport with a diverse range of individuals.
Ability to work independently and manage time effectively to meet individual goals and deadlines.
Ability to collaborate and display a positive attitude in a team-oriented environment.
Flexibility to operate as a team player to meet shared goals.
Previous dispatching experience preferred
Experience with mobile workforce management software preferred
Experience with Oracle CC&B or other customer information systems preferred

Nice To Haves

Bachelor’s degree preferred
Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is a plus.
Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is a plus.

Responsibilities

Receive and respond to emergency and non-emergency calls ensuring the shortest possible response time.
Handle appointment-based work from call initiation to dispatch when needed.
Provide gas safety policy instructions on emergency calls.
Monitor and operate a virtual phone application.
Ask vital questions to gather information and ensure accurate dispatching of emergency services.
Use effective written and verbal communication to relay pertinent information to emergency services by way of phone and special instructions on field activities.
Notify various operations departments of specific situations according to the Central Dispatching Notification schedule.
Develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments and supervisors.
Work spike meter reading report.
Exercise sound judgment and decision-making skills to evaluate situations, establish priorities, and deliver safe and quality resolutions efficiently.
Perform all other duties as assigned.