Scheduler III, Work Plan Execution

Spire Inc.•St. Louis, MO

7d•Onsite

About The Position

Spire is seeking a Workplan Scheduler III for its St. Louis location. The position assists the Team Lead of Workplan Execution in planning and assigning future-dated work. The Scheduler III uses technology to ensure appropriate staffing, work leveling, and routing so customer requests, compliance targets, and new business tasks are completed in a timely manner. The role also leads shifts related to workplan execution and emergency response, supports and mentors Scheduler I and II employees, and may fill in for the Team Lead.

Requirements

High school diploma or GED.
Experience in dispatching or workplan execution.
Experience with mobile workforce management software.
Experience with Oracle CC&B or other customer information systems.
Ability to lead by example in support of company values, including strong ethics and integrity, dedication to workplace safety, and commitment to a diverse workforce that values individual perspectives.
Ability to work under pressure and meet tight deadlines.
Ability to adapt to a fast-paced, changing environment.
Strong interpersonal skills and demonstrated ability to build rapport with a diverse range of people.
Ability to work independently and manage time effectively to meet individual goals and deadlines.
Ability to collaborate, maintain a positive attitude, and work as a team player toward shared goals.

Nice To Haves

Working knowledge of Click, Oracle Customer Care and Billing, and Maximo.
Bachelor’s degree, or at least four years of experience in a role emphasizing the listed knowledge, skills, and abilities.

Responsibilities

Lead shifts pertaining to workplan execution and emergency response.
Provide guidance and mentorship to Scheduler I and Scheduler II employees on systems, processes, and role responsibilities.
Develop job aids, training, and procedures.
Develop emergency and workplan execution analytics and reporting.
Develop Field Operations productivity analytics and reporting.
Use and master relevant scheduling and information systems, including Click, Maximo, and Oracle.
Assign, analyze, and report daily, weekly, monthly, and yearly assignments for Spire field operations, and communicate plans with regional field leadership.
Use dashboards and reports, including Excel, Oracle Business Intelligence, and Tableau, to analyze large data sets and support decision-making.
Meet with builders as needed to address needs and build relationships.
Assist with root cause analysis for changing business needs and communicate findings to the Manager and Team Lead.
Evaluate, recommend, and make daily route adjustments based on changing business needs.
Assess future business conditions and adjust workload plans to support changing company initiatives.
Assist with forecasting and budgeting by providing relevant data.
Maintain customer service levels by fine-tuning availability and coordinating manpower adjustments with field leadership.
Use Work Scheduling and Enterprise Asset Management systems.
Manage the systematic and failed meter change program and report on progress.
Schedule resources and coordinate new business orders in the customer information system for service line and meter set orders.
Complete line locates for planned gas system work, keep locates current, and document them.
Receive the monthly compliance report from Operations Shared Services and ensure compliance orders are completed on time.
Create and maintain deployment plans for all areas, including field employee vacation scheduling and changes, time off, meetings, training, weekend duty, and holiday duty.
Monitor and update reports related to service line installation and meter set timeliness.
Develop and maintain cooperative, professional relationships with employees, other departments, and supervisors.
Perform duties assigned by the Workplan Execution Manager and Team Lead, and fill in for the Team Lead as necessary.
Perform other duties as assigned.