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Safety and Security Officer

San Juan Regional Medical Center•Farmington, NM

About The Position

The Safety & Security Officer provides safety and security measures for patients, caregivers, and the public, consistent with conditions inherent in and regulations governing the operation of San Juan Regional Medical Center and San Juan Health Partners. The role performs a broad range of safety, security, response, patrol, escort, visitor-control, courier, and facility-protection duties. Officers respond to alarms and emergencies, support investigations, enforce policies, help manage traffic, and maintain professional and confidential interactions with patients, visitors, caregivers, and the public. The position also includes training and orientation responsibilities, scheduled departmental tasks, and courier-service coordination, including safe vehicle operation and communication about schedules, routes, and delivery issues. All SJRMC caregivers are responsible for implementing the organization’s Service Standards: Safety, Courtesy, Effectiveness, and Stewardship. The work involves frequent walking and periods outdoors in all weather, responses to emergent conditions, and regular interaction with people who may be uncooperative or physically aggressive. It may require physical restraint support, heavy lifting and pushing, prolonged sitting or computer work depending on assignment, and exposure to infectious materials and other workplace hazards.

Requirements

  • High school diploma or equivalent.
  • Obtain Certified Healthcare Security Officer (CHSO) certification within 12 months of employment and retain the certification during employment.
  • Valid driver’s license and ability to remain insurable.
  • Familiarity with the City of Farmington or ability to read and orient using navigation or a map.
  • Basic computer and mobile electronic device skills.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills and ability to remain professional and courteous in difficult or stressful situations.
  • Adequate transportation to and from work.
  • Ability to be contacted and available to respond for emergencies.
  • Ability to walk, stand, bend, squat, climb, kneel, and twist.
  • Ability to talk, hear, smell, and see; corrective eyewear is allowed, and vision must support near and far acuity, depth perception, and color vision.
  • Ability to lift more than 50 pounds and frequently push up to 300 pounds.
  • Ability to work around physically aggressive or uncooperative people and assist with restraint situations.
  • Ability to work outdoors in all weather and respond rapidly to emergent conditions.
  • Ability to tolerate occasional exposure to loud noise, construction areas, chemical, electrical, mechanical, biohazard, explosive, and radioactive hazards, and motor-vehicle-operation hazards.
  • Regular exposure to infectious materials; personal protective equipment is provided and may be required in certain environments.

Nice To Haves

  • Five years of experience in Security.
  • Four years of experience in Fire Service.
  • Four years of experience in Law Enforcement.
  • Four years of experience in Corrections.

Responsibilities

  • Perform assigned duties, including mail and courier runs, escorts, patrols, giving directions, assisting patients and visitors, visitor control, and securing facilities, money, and property.
  • Respond to or assist with alarms, disaster drills, bomb threats, codes, disturbances, unruly subjects, and other incidents.
  • Complete scheduled tasks and daily responsibilities for the Safety & Security Department.
  • Conduct or assist with investigations into incidents, accidents, or other activity.
  • Conduct aggressive patrols to identify unlawful or unsafe acts or conditions.
  • Enforce policies and procedures and report violations.
  • Attend required in-person and virtual meetings and training sessions, and participate in, learn, and apply training.
  • Assist with orientation of new caregivers in the Safety & Security Department.
  • Maintain confidentiality of information and share it only with people who have a specific legal or business need.
  • Maintain professional contact with the public, visitors, patients, and caregivers while promoting growth, cohesiveness, and support for needed correction or change.
  • Respond to and manage physically aggressive subjects using verbal, self-defense, and control techniques.
  • Maintain knowledge of assigned responsibilities and applicable procedures, including procedures for fire, disasters, bomb threats, hazardous materials, visitation, infant abduction, parking, attendance, and compliance.
  • Manage pedestrian and vehicular traffic in all weather conditions.
  • Conduct courier duties, including regular fueling and maintenance of vehicles used for courier service, and coordinate efficient routes and planning.
  • Immediately communicate scheduling needs, routes, and delivery issues to the Safety & Security Manager and Materials Management Manager.
  • Operate a motor vehicle safely, including in potentially hazardous driving conditions and all weather.
  • Implement SJRMC Service Standards—Safety, Courtesy, Effectiveness, and Stewardship—in work activities.
  • Perform other duties as assigned.

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