Director, Practice Operations
Presbyterian Healthcare Services • New York, NY4d
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Director-Practice Operations-ABQ-PresNow
Presbyterian Healthcare Services•New York, NY
About The Position
Presbyterian Healthcare Services (PHS) is seeking a highly sophisticated, operationally-focused executive to serve as the Director, Practice Operations for the PresNow network. This role is critical to the success of PHS’s innovative, integrated Emergency Department and Urgent Care (ED/UC) business model. The Director, Practice Operations will be the primary architect of "Standard Work," leading the analysis, planning, and implementation of new business processes. This is a high-impact leadership role that requires a blend of strategic tactical planning, rigorous financial oversight, and a commitment to the Baldrige-based Quality Work System that defines PHS’s operational excellence. The Director, Practice Operations is responsible for the daily operations and financial performance of designated PresNow sites. This role leads cross-functional teams to ensure that clinical and clerical workflows are synchronized, throughput is maximized, and financial outcomes are met. The Director serves as a key collaborator with Presbyterian Medical Group (PMG), Hospital leadership, and Service Line executives.
Requirements
- Bachelor’s degree in Business or Healthcare Administration.
- 5–10 years of progressive management experience in a complex healthcare environment, with a track record of leading large-scale practice operations.
- Proven ability to lead cross-functional strategic and tactical planning sessions.
- Strong experience in operational and capital budgeting, revenue cycle management, and charge master maintenance.
- Expert at "championing continuous improvement" and overcoming organizational barriers to achieve departmental goals.
- Deeply committed to achieving "scorecard" results across clinical, financial, and loyalty domains.
- Able to build necessary linkages with PHS personnel and external entities (vendors, consultants).
- Dedicated to the professional development of staff through education plans and performance improvement coaching.
- Comfortable using data to drive decisions and celebrating accomplishments when benchmarks are met.
Nice To Haves
- Master’s degree (MHA/MBA).
- Lean/Six Sigma or Baldrige-based quality training is highly desirable.
Responsibilities
- Operational Architecture: Analyzes and implements new business models and "Standard Work" to ensure consistency across the PresNow network.
- Throughput & Utilization: Collaborates with Quality Management and Care Coordination to achieve optimal patient flow and resource utilization.
- Financial Accountability: Owns the financial outcomes for assigned areas, including budget development, FTE planning, and revenue cycle integrity (charge capture and denial management).
- Customer Loyalty: Deploys the "customer loyalty bundle" and uses the "voice of the customer" to improve daily operations and patient-centric care.
- Clinical Focus: Partners with Medical Directors to define and enforce clinical outcome measures and patient safety protocols.
- Compliance & Advocacy: Directs compliance with regulatory agency standards and serves as a liaison/advocacy link between outpatient and inpatient services.
Benefits
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
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