Relationship Banker II
North Easton Savings Bank • Mansfield, MA21d • Onsite
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Relationship Banker II
North Easton Savings Bank•Mansfield, MA
•Onsite
About The Position
North Easton Savings Bank is seeking a Relationship Banker II to support its Retail Division and deliver exceptional customer service through lasting relationships with customers and community partners. The role uses knowledge of deposit and consumer loan products to provide financial education and personalized solutions, while offering opportunities to develop leadership skills and take on increased branch-operations responsibilities. The Relationship Banker II helps ensure smooth branch operations and exceptional service, including taking ownership of the branch when the Assistant Branch Manager or Branch Manager is absent. The position supports customer and sales goals, mentors junior bankers and Relationship Banker I employees, and contributes to operational tasks such as audits, cash settlements, ATM management, and reporting. The role is office-based and includes a rotating Monday-through-Saturday schedule.
Requirements
- High school diploma or equivalent.
- Three to five years of proven success in a customer-focused banking role.
- Passion for customer service and ability to build rapport and trust quickly.
- Strong communication, interpersonal, and sales skills.
- Desire to develop professionally, take on leadership responsibilities, and learn new skills.
- Exceptional attention to detail, organization, and commitment to accuracy.
- Ability to maintain confidentiality and act with integrity.
- Availability to work a rotating schedule from Monday through Saturday.
- Ability to type, write, file, move throughout the office, sit for extended periods, see and hear in an office setting, and transport up to 20 pounds.
Nice To Haves
- College coursework or degree preferred.
- Experience as a head teller seeking to develop skills in bank operations.
Responsibilities
- Greet and engage customers professionally, listen to their needs, and offer tailored financial solutions.
- Collaborate with the team to meet and exceed customer service and sales goals while maintaining high service standards.
- Address customer issues proactively and with a solution-oriented approach.
- Support the development of junior bankers and Relationship Banker I employees through guidance and training.
- Contribute to audits, cash settlements, ATM management, and reporting to support efficient and secure branch operations.
- Identify opportunities to offer additional bank products and services and deepen customer relationships.
- Take ownership of the branch in the absence of the Assistant Branch Manager or Branch Manager.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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