Relationship Banker

First National Bank Of Pennsylvania•Dickson City, PA

21d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values, and may be required to work at various locations within the market. The position also includes routine operational duties, such as traditional teller transactions, and responsibility for completing and managing the lifecycle of new and existing customer relationships according to consumer banking standards. Employees are accountable for managing risks encountered in their work and for complying with applicable regulatory requirements and company procedures.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Nationwide Mortgage Licensing System and Registry identifier preferred, but required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier preferred.

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend FNB products and services through appropriate selling and cross-selling.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to maintain effective data quality for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation's risk management program.
Comply with regulatory laws, guidelines, and company procedures.