Relationship Banker

East West Bank•Sugar Land, TX

21d

About The Position

East West Bank is seeking a Relationship Banker to deliver a high-quality, high-touch, and high-tech relationship banking experience. The role manages, retains, and acquires customer relationships by identifying long-term financial needs and offering tailored products and services using the bank’s technology. The bank provides ongoing training to develop business knowledge, digital acumen, and customer relationship skills. The Relationship Banker supports branch sales and operations, helps customers complete financial transactions, and connects them with appropriate products and digital banking tools. The position may include mortgage loan originator (MLO) responsibilities where applicable. Applicants must be legally authorized to work in the United States; visa sponsorship is not offered.

Requirements

High school diploma or GED required.
At least 2 years of customer service, teller, or sales experience.
Strong working knowledge of branch operations.
Consultative relationship-sales experience in a related industry, with demonstrated success establishing new clients, deepening customer relationships, and delivering results.
Professional and thorough approach with strong follow-up skills.
Ability to adapt quickly to new processes and technologies.
Strong familiarity and fluency with branch technology and mobile and online banking platforms.
Strong problem-solving, decision-making, and customer-service skills.
Legal authorization to work in the United States; visa sponsorship is not available.

Nice To Haves

Bachelor’s degree preferred.
MLO experience within the banking and/or financial services industry highly preferred.

Responsibilities

Achieve quarterly and annual team and branch sales goals across commercial and consumer products, including C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management investment products, international deposits and wires, and other products.
Source and develop loans, including HELOC, residential, and commercial loans.
For MLO positions, complete annual renewals and comply with applicable regulations; understand interest rates, financing, and calculations to serve potential mortgage customers.
Maintain thorough knowledge of the bank’s deposit, loan, and ancillary products, including required customer qualifications.
Assist customers with cash withdrawals, deposits, transfers, loan and credit card payments, wire transfers, and foreign currency exchange.
Use critical thinking and problem-solving to address customers’ needs while keeping their best interests in mind.
Partner with team members and other business lines to offer products appropriate to customers’ needs.
Communicate effectively and confidently with customers.
Learn products, services, and technologies quickly, and educate customers on online, mobile-app, and self-service banking transactions.
Use digital resources and technologies to optimize customers’ digital banking experience and connect customers with technology.
Perform other duties as assigned.