Relationship Banker

Columbia Bank•Orange, CA

21d•Onsite

About The Position

Relationship Bankers build meaningful, long-term client relationships by delivering the bank’s Breakthrough Client Service Standards and providing customized financial solutions. They offer sound financial advice, conduct client and business financial reviews, identify additional needs, make recommendations, and follow through on commitments. The role collaborates with internal bank partners and engages customers through the banking channels they prefer, educating them about digital and traditional solutions. The Relationship Banker is the branch’s primary associate for opening new deposit accounts and originating consumer loans. The position also originates some small business loans and builds and maintains a loan and deposit portfolio. It includes educating customers about internal partner services such as Treasury Management, conducting proactive outbound calls, developing prospect pipelines, and potentially joining the branch Manager for community business-development meetings. The banker independently supports and resolves client issues involving digital products and services and participates in community activities, which may take place during or after business hours and on weekends. The position is fully onsite at 1045 W Katella Avenue, Suite 100, Orange, CA 92867. It may require the associate to act as a Bank MLO for open-end transactions only, such as home equity lines of credit. The position is not authorized to act as a Bank Closed-End MLO. Associates acting as MLOs must register in compliance with SAFE Act requirements.

Requirements

High school diploma or GED.
Two years of banking and/or demonstrated sales experience.
Two years of experience developing current and new client relationships, achieving sales goals, and building referral sources in a banking or retail environment, including client service and cash handling.
Two years in a lending function involving loan origination and processing.
In-depth knowledge of consumer and business products and services.
Demonstrated proficiency in consumer and business lending, including consumer lending and basic business lending skills.
Ability to understand cash flow, financial statements, and market risk.
Desire and ability to build technology skills across delivery channels, including online banking platforms, Bill Pay, E-Statements, mobile banking, ATMs, and business banking applications.
If acting as a Bank MLO, comply with SAFE Act registration requirements.

Responsibilities

Build meaningful, long-term client relationships and provide customized solutions to help clients achieve financial goals.
Offer sound financial advice and conduct client and business financial reviews to identify needs and recommend solutions.
Make recommendations and follow through on commitments to clients while delivering service aligned with the bank’s Breakthrough Client Service Standards.
Open new deposit accounts and originate consumer loans; also originate some small business loans.
Build and maintain a loan and deposit portfolio.
Educate customers about services provided by internal partners, including Treasury Management services.
Make proactive outbound calls to current and prospective consumer and small business customers.
Develop prospect pipelines through in-branch and outbound business-development activities.
Potentially partner with the branch Manager on community business-development meetings.
Independently support and resolve client issues with digital products and services.
Support the community through events, volunteerism, and other forms of community sponsorship, which may occur after business hours or on weekends.
If acting as a Bank MLO, register in compliance with SAFE Act requirements and limit MLO activity to open-end transactions.