Receptionist Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Proficiency with MS Office programs required.
• Strong commitment to providing excellent customer service.
• Ability to work independently and follow established procedures.
• Strong reasoning and problem-solving skills.
• Ability to maintain professional and courteous communication with patients, staff, and external partners.
• Ability to build constructive and cooperative working relationships.
• Excellent written and verbal communication skills.
• Ability to understand medical terminology.
• Extremely detail-oriented with strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Resourceful, proactive, and able to assist in problem resolution.
• Experience with credit card processing machines.

Nice To Haves

• Prior experience in a healthcare front office, clinical setting, or clerical role preferred.
• Experience with Electronic Health Records (EHR) preferred.
• Bilingual skills preferred (English/Spanish or English/Creole).

Responsibilities

• Provides exceptional customer service by greeting patients and visitors promptly, courteously, and professionally.
• Answers telephone calls courteously, screens inquiries, and routes calls to appropriate staff.
• Performs new patient registration, including verifying and entering demographics into the HER
• Verifies insurance coverage, addresses, telephone numbers, and other required information to ensure accuracy and proper billing.
• Conducts patient check-in and checkout in a timely and accurate manner.
• Confirms and schedules patient appointments.
• Collects co-payments and self-pay payments.
• Documents patient requests, messages, and concerns in accordance with practice procedures.
• Receives, scans, routes, and processes incoming documents.
• Ensures timely and accurate processing of forms, referrals, medical records requests, and other patient documentation.
• Maintains effective patient flow to minimize wait times.
• Uses MS Office programs and EHR systems for typing, reporting, and data entry.
• Ensures full compliance with HIPAA, OSHA, and all clinic policies and procedures.
• Performs other duties as assigned.

Benefits

• 17 PTO Days
• 11 Paid Holidays
• 1 Floating Holiday
• United Healthcare for our health, dental, and vision plans
• 401(k)
• Company-paid Life Insurance
• Growth opportunities