Receptionist Jobs

About The Position

Requirements

• Maintain a friendly, professional, and approachable demeanor with all members and guests.
• Provide a high level of customer service aligned with the Club’s “Talon Tribe” culture.
• Demonstrate strong attention to detail in scheduling, billing, and facility upkeep.
• Dress in a neat, clean, and appropriate manner in accordance with Club standards.
• Be punctual and reliable, arriving on time for all scheduled shifts.
• Maintain a flexible schedule, including availability for mornings, afternoons, evenings, weekends, and events.
• Remain calm and accommodating in busy or high-volume situations.
• Take initiative in keeping the facility organized and supporting team operations.
• Strong communication and interpersonal skills.
• Basic computer skills and ability to learn Club systems (Jonas experience a plus).
• Ability to multitask and manage a fast-paced front desk environment.
• Strong organizational skills and attention to detail.
• Ability to work independently while also functioning as part of a team.
• Extended periods of standing, walking, and moving throughout the facility.
• Ability to lift and carry up to 25–30 lbs. occasionally (coolers, supplies, etc.).
• Frequent bending, reaching, and light physical activity.

Nice To Haves

• Tennis knowledge or experience preferred but not required.

Responsibilities

• Serve as the primary point of contact for members and guests within the Racquets Department.
• Greet members warmly and assist with court reservations, program sign-ups, and general inquiries.
• Accurately charge member accounts for lessons, clinics, merchandise, and other racquets-related services.
• Maintain daily schedules for court usage, lessons, clinics, and events.
• Support Racquets Professionals with administrative needs and daily operations.
• Assist in creating and distributing flyers, schedules, and promotional materials for racquets programming.
• Maintain cleanliness and organization of the racquets facility, including both indoor and outdoor areas.
• Sweep courts and assist with general court upkeep as needed.
• Fill and maintain water coolers and ensure hydration stations are stocked and presentable.
• Monitor overall facility presentation, ensuring a clean, safe, and welcoming environment at all times.
• Assist with racquets events, socials, and tournaments, including check-in and member coordination.
• Communicate effectively with Racquets staff to ensure smooth daily operations.
• Perform other duties as assigned by the Racquets Director.