Receptionist - Physiotherapy Clinic

Lifemark Health Group•Whistler, BC

2d•CA$20 - CA$22•Onsite

About The Position

Lifemark Whistler Physiotherapy, a Lifemark Health Group clinic, is seeking a Care Coordinator who shares their philosophy of "when you move better, you feel better." This role involves fostering strong relationships with patients, staff, funders, and referral sources by providing efficient administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service. The Care Coordinator will handle patient intake, data entry, phone calls, outbound calling, faxes, emails, invoicing, and payments.

Requirements

High School Diploma, G.E.D. or equivalent
High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
Excellent communication (verbal and written) and interpersonal skills
Computer savvy and data entry skills
Flexible and adaptable to change
Ability to hit the ground running with minimum supervision

Nice To Haves

Previous experience in a physiotherapy or private health care clinic setting is an asset

Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
Coordinate scheduling of patient appointments and maintain the patient’s medical record
Collect payment at time of service and maintain accurate insurance claims to third party funders
Complete data entry and billing for third party funders
Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
Provide administrative support to the Care Coordinator Manager and Clinic Director